Sunday, November 8, 2026 · Customer reviews of US businesses
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Great
191 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 142 reviews with 5 stars · Clear filters
Amazing support team.. wow, really impressed by the support team, they are on point and could help me to restore my KeepKey after the devices was offline for more than one year and wasnt recognized by the PC.. Now everything is working fine! Thanks again and keep up the great support!
By Albert
Response from ShapeShift· Oct 23, 2019
So glad our support team could help you out! Thank you for your feedback and continued support.
Support respond fast, very knowledgeable and have always helped resolve my issues.
By HY
Response from ShapeShift· Oct 23, 2019
So glad our team has been able to help you out! Thanks for taking the time to leave us a review, we appreciate it.
What an amazing company. One of, if not, the BEST Customer Support I have experienced.
By M Q.
Response from ShapeShift· Oct 23, 2019
Thank you for taking the time to leave us a review. We're so happy that you had a great experience with out customer support team!
After a small tech issue on my end, I was able to seamlessly connect my new KeepKey. The new ShapeShift trading page is beautifully designed and intuitive to use. I would look forward to a few more coins in the future, but they still offer a good variety. I've used Shapeshift's coin exchange service in previous years, and all their experience from that success shows up in full force with this new project. I would definitely recommend it.
By Brian
Response from ShapeShift· Oct 23, 2019
Thank you for sticking with us throughout the years. We look forward to sharing with you what we come up with next!
New platform to rule them all. I've followed ShapeShift for a while and used it for their exchange functionality - but now I use it on the daily to monitor my crypto portfolio. Happy to have one place where I can use my KeepKey and Trezor.
By D W.
Response from ShapeShift· Oct 23, 2019
Thank you for the kind words! We're glad you're enjoying our products.
Every night I sleep like a baby knowing my keys are secure. Every morning I smile as I check my portfolio in the beautiful and intuitive interface. Trading and buying crypto with fiat is refreshingly slick. I've used dozens of different exchanges, software wallets, and hardware wallets, and the new ShapeShift is by far the best experience I've encountered for managing your crypto.
By Willy O.
Response from ShapeShift· Oct 23, 2019
We're glad we could help you sleep well!
