Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
645 reviews
ShapelySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We specialise in figure sculpting, ultra comfortable shapewear!
Shapely (shapelyco.com) has 645 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
645 approved reviews, newest moderated first
Ordered a DD cup size no way not even close and would not refund. Have to dispute with credit card
By Karianne
Response from Shapely· Sep 16, 2024
Hi Karianne, Sorry to hear that. It seems that you have reached us in error. We only have a Strapless Push-Up Bra and we do not have a bra with DD cup size.
Product quality is pretty shocking, please do not fall for the "discounted prices" Items travel from China and will take ages to arrive. Customer service does not accept returns instead, it offers some discounts and to keep the products. Don't waste your money.
By Inese V.
Response from Shapely· Sep 16, 2024
Hi Inese, Sorry to hear it did not meet your expectations. I can see that we responded to your last email and we are waiting for your response.
Shipping said they would be delivered. The 7th is now the 11th And I still haven't received my product. The tracking number they gave to me says does not exist when trying to search it. Just hoping that I didn't waste my money.
By Shinae V.
Response from Shapely· Sep 16, 2024
Hi Shinae, Sorry to hear you haven't received your order yet. Would you mind providing your information or sending us an email so we can better assist you? I look forward to your response.
I have previously reviewed Shapely regarding the poor design and inferior materials which are not fit for purpose meaning the items are not as described. They refused to refund me and responded to my review on Trust pilot claiming that they would look into it. They ignored me. This is not an ethical company. Please note, Shapely may respond to a review, as they have done with this one, and give the appearance of wanting to resolve the issue, however as before, I will enter my order number to prove I had a genuine experience and they will ignore my complaint. Trustpilot's processes are being manipulated by this company.
By Lewis
Response from Shapely· Sep 16, 2024
Hi Lewis, Sorry for the inconvenience. Would you mind providing your information or sending us an email again so we can check on this for you? I look forward to your response.
Don’t waste your time buying from Shapely. I bought 2 bras. It’s false advertisement. It doesn’t help for back rolls. It’s a challenge to put on. Their size guide is completely off. I measured and went through their recommendations and the strapless bra is a joke. Doesn’t even cover my breast. I emailed them to see if I can exchange it for something else and they refused. Mind you I’m not asking for a refund just and exchange. Now they blocked me after they responded back stating they don’t do exchanges nor refunds. Ridiculous waste of money.
By Evelyn L.
Response from Shapely· Sep 16, 2024
Hi Evelyn, Sorry for the inconvenience. Would you mind providing your information or sending us an email so we can better assist you? I look forward to your response.
Got my package 34F after some time. Delivery time took was 3 weeks. Tried it on, not 100 satisfied, the cups could have been a tad bit deeper. Yet to put it to the test. Will have an update once I wear it
By Lady P.
Response from Shapely· Sep 16, 2024
Hi Lady, Sorry to hear that. Would you mind providing your information or emailing us so we can better assist you? I look forward to your response.
What a ripoff!!! I went by the size chart and these bras are way too big and UGĹY!! They don't even look like the prettier ones they show. I emailed and told them I want my money back and they say, well we sent the size you asked for so no refund. I will get my money back one way or another. Contacting the BBB right now!!
By Duane N Maryann B.
Response from Shapely· Sep 16, 2024
Hi Duane N Maryann Brown, Sorry to hear that. It seems that you have reached us in error. We only have a Strapless Push-Up Bra.
Scam site!!! Your products will never arrive. They've given me a tracking number with Yodel that doesn't exist. Nearly £100 wasted. The customer service is terrible and all they reply with is "it's been shipped". DO NOT ORDER FROM THIS COMPANY
By Sarah R.
Response from Shapely· Sep 16, 2024
Hi Sarah, Sorry to keep you waiting. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.
