Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
22 reviews
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shape-grass.com (shape-grass.com) has 22 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 13 reviews with 1 star · Clear filters
This company sends you the wrong product and you pay for the original product but they send you fake heads people beware these people are crooks thieves, and they get away with it. Do not buy their products besides they took two months to deliver. If I would’ve known I would’ve seen all these reviews that would’ve helped me. Decide not to purchase anything from them. People be aware
By EL POBRE “none” DE T.
Wish I had checked here first before purchasing. How does this company get away with repeatedly sending the wrong product, then putting you through the motions of pretending like they care by asking you to send a picture, then looking at the picture and still denying they sent the wrong thing? This is an absolute scam.
By Betsy A.
Absolute Scam. As per other reviews I have just read, I had the same experience. Ordered Suction Cup Hooks, got the Screw In Hooks and customer service has denied any wrong doing and telling me to "keep the product or give it as a gift". It's a circus. And they have charged me in USD. My order should have totalled $47.97AUD and I have a charge on my credit card for $92.47AUD. Stay clear!!!!
By Tiffany C.
Scam!!! Like other people write here, they send you the wrong product and just denies it upon arrival. Took forever too get the hooks, no suction cups, needs wall mounting, and they just basically said F O.
By Eva K.
DODGY!!!!!!!! do not purchase from these scammers they advertise one thing then send you a completely different item! and dont bother contacting support, clearly a bot!
By MKelly
I ordered suction hooks and received screw in hooks. The order took 12 weeks to arrive after I followed up with them. I have tried to contact customer service who have told me that I should “consider giving it as a gift” if I’m not happy. I’m awaiting resolution and have been told it will “take a long time, so it’s better to keep the items”.
By Anna T.
Don’t order from this company. I placed an order for suction cup hooks and received screw in hooks after waiting 4-5 weeks to get them. I emailed customer service and sent in a picture of my order receipt and the hooks that were sent, response back was that received the correct order. Don’t order from this company! What a rip off!
By Misty V.
Scammers - do not use - they send wrong screw in hooks instead of suction ones and refuse to refund
By Fiona L.
