Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
22 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We believe that everyone has the right to have a happy life, and we believe even small surprises can light a day.
shape-grass.com (shape-grass.com) has 22 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 13 reviews with 1 star · Clear filters
ABSOLUTE SCAM! Suction cups do not exist! They respond to emails telling me to 'have a nice life' and that 'a refund would cause them problems in their job' AVOID AND SPREAD THE WORD! I'm seeking legal advise, this cannot and should not happen.
By unhappy C.
0rdered 2 sets of suction hooks, advertised as requiring no tools and no holes. What they sent were not suction hooks. They came with screws and an allen key and required holes to be drilled to install. Via their very opaque complaint system which i suspect is all or mostly done by bots) requested they rectify their mistake and either exchange or refund. They have refused claiming their product is 'up to standard' even though it is not what they advertised and not what I ordered. Disgusted by the whole experience
By Angelheart
Order hooks with suction cups and was sent standard wall mount (screw in) hooks. Shape-Grass does not respond. I spent about 50 bucks on something I could have bought for 10 at the hardware store. TOTAL SCAM - DO NOT DO BUSINESS WITH THIS COMPANY
By Tony
I ordered suction cup hooks but regular hooks were sent that require drilling. I can't use these. SCAM. I also have not received a response to my emails for resolution. With shipping and conversion to Canadian dollars I spent almost $50 for something that you could get locally at most hardware stores for $10.
By Clint
Ordered suction cup hooks to use in the bathroom, Regular hooks were sent that require drilling. I can't use these. SCAM.
By Ahmed El H.
