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By Eodie N.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shake Shack is an American fast casual restaurant chain based in New York City.
Shake Shack (shakeshack.com) has 215 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 50 reviews with 5 stars · Clear filters
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By Eodie N.
Everything is perfect and delicious
By Aya S.
Size is little but food was great
By Armtis Z.
Our party of 10 of visited the Shake Shack in Canary Wharf. We were looked after by a gentleman called Zuber who was excellent. Our food arrived promptly and all the diffferent burgers and drinks were sorted in their respective categories by Zuber which made it very easy to distribute. Altogether an excellent experience and we will return.
By customer
I ordered a vegetarian burger in Gatwick airport and a lemonade and both were excellent. And the staff were very kind and helpful. The area was clean and a very kind staff came to clean my table. Great experience thank you
By Enrique
It’s actually a pretty great burger joint that I discovered for myself fairly recently. I'd even say that among the burgers I have tried, Shake Shack is up there at the top. It can certainly compete with the gourmet burger places.
By Ubaldo De R.
Best fast food joint in Dubai!
By Eugene
Good fried chicken and friendly staff. Finlaye was really nice.
By 重羽