Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
986 reviews
ShadesDaddySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering incredibly low prices on the latest designer eyewear since 2007, ShadesDaddy provides customers all over the world with some of the best savings around. Featuring the hottest brands on the market such as Ray-Ban, Prada, Dolce&Gabbana, Oakley, Versace, and many more, this is your one-stop-shop for the biggest savings. Whether you’re looking for the latest sunglasses or the best eyeglass frames, ShadeDaddy has the perfect pair at the perfect price! Our mission is to provide our customers with the simplest and safest buying experience on the market, and through years of dedication, we’ve earned the status of one of the most trusted sources for high-end eyewear. We take this status seriously and use it as inspiration as we continue to grow our selection of name-brand eyewear, while never compromising on quality customer service.
ShadesDaddy (shadesdaddy.com) has 986 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 167 reviews with 1 star · Clear filters
VERY BAD EXPERIENCES
By EMAN E.
Response from ShadesDaddy· Mar 26, 2024
Hello, We are sorry to hear that you feel this way. Please feel free to contact us directly, as we wish to discuss this further and resolve any issues you are experiencing at this time. We look forward to hearing from you. All the best, Customer Support
They just canceled my order after confirming said they are out of stock than why you took my order
By Noshin Z.
Response from ShadesDaddy· Jan 2, 2024
Hi there, Thank you for taking the time to leave your feedback. We completely understand your disappointment at this time and we sincerely apologize for the inconvenience. At the time of processing your order and picking your item, unfortunately, the the last product in stock was actually damaged, and we absolutely refuse to provide such quality to our dear clients. We did not have anymore inventory to fulfill the order. We hope you understand. Please do not hesitate to contact us if there's anything we can do for you. Again, we are very sorry for any inconvenience. We hope to see you again soon! All the best, Customer Support
I ordered 2 pairs of glasses and only one has been delivered in the package. The order and the tracking number is the same for both glasses, I was charged for the both glasses but the package I received had only one pair, the Polo Ralph Lauren was missing. I sent emails to inquiry about it with customer service, asked for the glasses to be sent to me or to get the refund for them but never got a reply. This is not a way to treat your customers, I understand we are all people and mistakes happen but they never even reply to my emails to check and try fix it. I order online a lot and I never encountered this kind of situation but on this website I was rubbed and the ignored.
By Pinzaru I.
Response from ShadesDaddy· Dec 18, 2023
Hello, Thank you for taking the time to leave your feedback. Please note, your email was not answered right away, as you reached out to us during our non-business days. Although, your email was responded to just this morning. We expressed that the other frame has been shipped separately. You should have the new shipment details in your email, as we sent over a confirmation for the shipping. Please do not hesitate to let us know if there's anything further we can assist you with. All the best, Customer support
You didn't give me my 10% off my first purchase!!!!
By jeanette S.
Response from ShadesDaddy· Dec 4, 2023
Hello, Thank you for the feedback! As mentioned in the email, the code may have been sent to your spam. Please do not forget to check there, as our emails may get lost in there sometimes. As well as we discussed that we did honor the 10% off your order due to the inconvenience. Please let us know if there's anything else we can assist you with. Best regards, Customer Support
I ordered and it was confirmed and then cancel my order without any reason.
By Natalie S.
Response from ShadesDaddy· Oct 16, 2023
Hello, Thanks for sharing your feedback. We wish for all of our customers to have a great experience, so we are deeply sorry we didn't meet your expectations. Unfortunately, the item requested was damaged and we had no more stock to fulfill the order. We completely understand the disappointment, but we truly hope you understand our reasons, as we absolutely refuse to provide nothing but the best quality to our clients. We would love the opportunity to serve you better in the future. Please contact us directly, as we will be more than happy to send you a special discount code for your next order. All the best, Customer Support
Worst experience ever!
By Courtney G.
Response from ShadesDaddy· Oct 9, 2023
Hello there, We are very sorry to hear that you feel this way. We completely understand the disappointment of receiving an order cancellation. Although, we hope you truly understand that we could not control the circumstances and we had to proceed with a full refund at the moment. You spoke on the phone with an Agent and they assisted you in searching for a similar product, per your request. We also wished to place a discount towards your next purchase with us for all the inconvenience experienced. As well as an invoice was offered for the payment, that way the item will be reserved in the inventory until the payment can be submitted. Again, we completely understand and respect your feelings. We do wish to assist you in all ways possible and make things better! If there's anything we can do for you, please do not hesitate to reach out to us directly. Best regards, Customer Support
Sent 2 emails to support and never received answer
By philip M.
Response from ShadesDaddy· Sep 5, 2023
Hello there! We are extremely sorry to hear about this inconvenience. A prepaid return label has been via emailed to you. If you cannot locate the message in your inbox, please be sure to check your spam folder. If there's anything else we may do for you, please do not hesitate to let us know! All the best, Customer Support
Very poor customer service. I have requested a return on their website twice and I have yet to hear back from somebody. They don’t make it easy for you to return product, hoping the customer would just give up and keep the purchase. I don’t recommend buying off their website at all, it’s a nightmare.
By Ray
Response from ShadesDaddy· Aug 23, 2023
Hello, Thank you for sharing your feedback with us. We are very sorry to hear about this experience. Please allow us to further assist you. We have sent you a request for more information regarding your order number, etc. in hopes we may further assist you as soon as possible! Please note, our return portal is checked every day. We apologize to hear that you had a hard time submitting your request for approval. We will take this feedback into consideration. Please do not hesitate to reach out to us directly as we are very eager to make things right and better for you! Best regards, Customer Support
