Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
234 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We sell designer sunglasses from brands like Ray Ban, Persol, Oliver Peoples, Maui Jim, and many more for deep discounts off the MSRP
Shade Review Store (shadereviewstore.com) has 234 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 11 reviews with 1 star · Clear filters
Didn't receive my order , non professional, two sunglass, shame , very bad experience
By Hassan D.
Response from Shade Review Store· Apr 29, 2026
Hello, We have no record of your name being associated with us as a customer. I believe this review was intended for another website. If you did indeed place an order with us, please email us your order number so that we can assist you.
The first time I ordered parts for my glasses; they were sent to the wrong address then returned to the provider. I never got a refund. The second time I order parts my glasses; they miss the delivery date entirely then are shipped back to Texas even though they had already been shipped to Oregon which is the state they should be in. Now I have no idea when the parts will arrive since there is no delivery date.
By Enrique R.
Response from Shade Review Store· Jun 25, 2025
Hey, I'm so sorry about this, I really wish you reached out via email before leaving a negative review. Clearly there is something going wrong with your local post office or maybe you typed in your address incorrectly the delivery is entirely out of my hands. If you would like, send me an email with your order number and I will give you a full refund.
Never got my orders 3 orders $200.00 they took the money, delivered nothing, catherine Lampropoulos
By Catherine L.
Response from Shade Review Store· May 19, 2025
Hello, we shipped all three orders out to you and have delivery confirmations that every item was delivered to the address on file. I'm not sure why you left negative feedback. We believe this buyer is trying to scam us.
Ordered a Tortoise-Gold browbar for RB3016 but recieved a Black-Gold instead.
By LUCITO SAPNU J.
Response from Shade Review Store· May 5, 2025
I'm so sorry. We accidentally shipped out the wrong color to this customer. Once notified we immeadlity shipped out the correct at no additional charge and didn't make the customer send back the incorrect pair.
fake pair of ray-ban raimonds. it would seem that the saying "too good to be true" fits. i have a real pair as well, and they couldn't be any more different.
By Donald D.
Response from Shade Review Store· Jan 9, 2025
Hello Donald, I'm so sorry that you're not happy with your pair of sunglasses. I wish you would've reached out to me before posting the review. I can absolutely assure you the sunglasses you ordered are not fake I personally thoroughly inspect every single pair before shipping them out and I also only buy from authorized wholesalers. Unfortunately, Ray-Ban makes the Raimond frame you ordered in china and the quality from batch to batch on RB's Chinese frames can differ greatly.
My producer after he arrived
By Aman A.
This was sent to the wrong address originally. Once it got sent back to the company it took days to respond to my email about re sending it back to me. I’ve sent several emails since and I haven’t heard anything back. They still have my money and I have ZERO product. Very upsetting. Not a good company
By Crystal
Response from Shade Review Store· Oct 13, 2023
Hello Crystal, you entered in the wrong address we sent it to the exact address that you provided us. It took several weeks for USPS to process and return the item to us. Once we receive the item, we sent it back to you and did not charge you any additional shipping fees even though it was your fault that we had to resend it to you.
I was sold fake sunglasses without the possibility of return. What's ironic is that I used sellers YouTube channel to help me learn how to spot counterfeit Olivers People items. I also contacted Olivers People support and followed their instructions, sent them pictures and they confirmed that indeed, the sunglasses are counterfeit. I own couple of the same frames styles (Bernardo), just different color, and it's evident that they are not the same. They are just a good quality fakes. Seller is not responding to my email anymore and I've made a report with FTC, also since they are brought trough Affirm, I got in touch with them as well to see what my options are. At this point it's not even about the money, this seller went trough great deal to present himself as legitimate while scamming people. I will push this as far legally as I can go. Edit Sept 14: I am not a distributor or seller, just a consumer that is being swindled. I was shuned when I wanted to provode you with proof that these are fake. If Shade was legitimate, he would have legitimate concerns of authenticity of his own product. But he was adamant in his statement that they are legitimate without requesting any proof. I'm sending these today to Oliver's people for authenticity check. I will update once I get a reply from them. If Shade just asked from me to provide proof that they're fake and tried to resolve the issue, it would be all ok, I would think it's a mistake on his side, but he just pushed me to side like I don't know what I'm talking about. That right there is a red flag. Oliver's people Bernardo are my favorite shades, and I own couple of pairs, Rx included. If you stand behind your product, you would not be so arrogant and would ask for proof, but since you already know what you sold, you just decided to ignore my request and say that I'm "good to go".
By Igor S.
Response from Shade Review Store· Sep 13, 2023
We absolutely DID NOT sell this customer a fake pair of sunglasses I personally shipped them out and authentic them. I also personally responded to his email where he questioned the authenticity less than 12 hours after receiving it. We have thousands of happy customer and every single one received an authentic product. This is most likely a competitor leaving a negative review to try and hurt us. It’s funny because we buy these directly from a Luxottica wholesaler so it’s impossible for them to be fake so, I welcome any investigation and will make a YouTube video publishing the findings!
