Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
40 reviews
SextoyzoneSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop adult sex toys and mature-merchandise for women and men at Sextoyzone! We offer one of the largest collections online of the most well-known adult brands and for the best prices! Several warehouses across the United States to serve you better and faster. Friendly and fast customer service. Your satisfaction is our ultimate goal!
Sextoyzone (sextoyzone.com) has 40 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
40 approved reviews, newest moderated first
Ordered an item they indicate 5 in stock. One month later, no shipping notice and the item never arrived. Calling their phone numbers yields always "busy" and one email address is bad while they don't respond to the other email address. The company seems to be a fraud. Do NOT buy from them.
By Totally disappointed C.
WARNING: Do Not ORDER FROM THIS WEBSITE! The 5 stars are either paid to review or only ordered 1 thing. They need a slap on the wrist and a temporary suspension from the BBB. No customer service. They dont send tracking info. Some items are “dropship” so you will get them from another vendor, but how would you know that if they DONT SEND TRACKING nor response to emails promptly. There are many other websites to choose from…choose them…they need to learn this type of service shouldn’t fly in 2024.
By Username
I ordered from this company because of their return policy. I have submitted the form twice and have called both numbers without an answer. I was leery about the product anyways but because of their return policy I went ahead. Edit to reply: on your website verbatim “SATISFACTION We are not happy, until you are! If you are not satisfied just return product during the first 30 days after receiving.” It still doesn't answer as to why I couldn’t contact customer from either phone number or get a reply from the email address posted.
By Allison B.
Response from Sextoyzone· Nov 14, 2023
You were wary about the product but still purchased it due to the return policy? That's advantageous. It's a win-win situation. If you like it, keep it; if not, simply return it. This is an adult store, not a clothing store where items can be returned due to size issues. It's not a kitchenware or kids' toy store where open or used items can be resold later. Returns from adult stores end up in the trash. In this industry, buying "to try" is not acceptable. We're more than willing to replace a defective or malfunctioning item, but what are we supposed to do with something a customer didn't like and bought solely for the purpose of trying it out?
I ordered a product and when it came in it wasn’t quite what I expected. I contacted the site, a person responded to me within a week. Sent me out another product that I had within the next week.
By Amanda J.
Horrible customer service they flat out ignore you. I ordered a product and tried to return it unopened and unused and they refuse to respond to emails or calls. It's been weeks and they still haven't responded.
By Cyrina W.
This is the website for a small business. I’d placed an order a couple of days ago, and received the email confirmation, but there was no comm from the seller regarding the shipping info. Also, I was unable to reach out since the contact numbers provided are not operational. Got a response from the seller after two days when I opened a dispute on PayPal. The prices are better than other stores though, so I guess that’s what you get!
By Mooner
How do I contact about changing my order I didn't realize what I ordered was out of stock until today and I ordered 2 days ago
By Kyle M.
I ordered two items 3 weeks ago and have not heard from them since my order confirmation. None of the phone numbers on their site work. They also haven’t responded to email. Almost $100 lost. I would not recommend. I was comfortable because I saw these reviews but it looks like they all came in around the same time so could be a scam site.
By CSC
Response from Sextoyzone· Mar 8, 2023
Our shop is not a rip-off. You can see that even by reading different negative reviews when customers said they got the wrong color. Unfortunately thinks happens and mistakes happens as well in online business stores. Please contact us with the order number and we will be happy to double-check. Please review your credit card statements as well. Sometimes payments can't get through. On several occasions, clients were certain that the order had been created, but in fact, the payment system or their bank did not allow the charges.
