I'm still waiting from November 30
I'm still waiting from November 30, 2023 for my sweatshirt. I purchased 2 but only received one. I've sent emails and NO response. Not happy with this company at all. I will never order again.
By Marie G.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Bad
160 reviews
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OUR MISSIONOutfitting & Inspiring The Everyday Explorer™We are more than just a product, we are a vision to help others live a balanced life.THE STORYSRL began as a mindset that turned into a best selling book called “The 7 Rocks Of Life” based on a true story. A year later the founder went on a trip to Africa to help build schools & was able to donate 100 shirts to kids. When he saw how happy the kids were receiving new clothes it made him realize what clothes can do for the human soul.GIVING BACKThat next year he went on a ski trip to Lake Tahoe with his brother. Steve was able to be in nature, surrounded by water, rocks & mountains with views for days. Seeing how adventure can help the human spirit he decided to launch SRL as a leisure & apparel company.
sevenrocklife.com (sevenrocklife.com) has 160 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
160 approved reviews, newest moderated first
I'm still waiting from November 30, 2023 for my sweatshirt. I purchased 2 but only received one. I've sent emails and NO response. Not happy with this company at all. I will never order again.
By Marie G.
Funny on Facebook, they delete true reviews. Only publish good reviews Deleted mine. Suppose to get 2 pair of joggers for $39. I only got 1 pair. They blamed it on me at checkout. Would NOT make it good. Even after several e-mails! So disappointed with this company!
By Carol
I wish I had found these reviews before I ordered these “butter soft 2 for $39 sweatshirts. I gave a two star rating because at least I received the items unlike many others. I ordered two sweatshirt but one was not the correct color. I ordered a dark Grey and Blush but received the gray but the other was Black. I email them a couple of times to inquire how to get my order corrected. I now realize I will not receive communication back and am stuck with a color I did not want. The quality is okay. The underneath is soft but I know when it’s washed it will lose the softness. A huge frustration is the hemline of the sweatshirt roles up and no matter what I try, it does not lay or hang flat. As stated by other reviews, I have ordered sweatshirts off Amazon that are lower in cost and truly wrap you in comfort and softness. Do not waste you money ordering these sweatshirts even at a price point of 2 for $39. It’s not worth the disappointment and frustration.
By C.Oster
Still waiting. 52.00 on my account and I didn't know which it was! Boy they sure sent me a text everyday for the"softest hoodie ever". It was buy one get one free. Gift card and I even sent the 25.00 gift card to a friend! Good thing I told her to wait and see mine. Ugh.
By Michelle Sangray C.
fuss ball every where.
By Vickie Robinson W.
Well this explains a lot ----- BBB Rating & Accreditation: F rating THIS BUSINESS IS NOT BBB ACCREDITED. **NO ANSWERS** Purchased 2 hoodies in November. Order 2 same size, but when printed order - one said XS - Emailed to change order - NO ANSWER. Was to get a $35 gift card, got notice of 3 weeks after order but still no order and card expired soon. Asked to have card extended until I could see how items fit etc. - NO ANSWER. Emailed several times on shipping delay - NO ANSWER. Emailed and used Contact Sheet requesting customer service respond re: XS Hoodie (finally rcvd) - NO ANSWER. No Phone Number, No way to respond to emails. Asked to unsubscribe - Still getting emails. NOT TRUE SIZES - NO CUSTOMER SERVICE - NO CHAT ABILITY - NO ONE THERE TO TALK TO. WISH I COULD GIVE A NEGATIVE NUMBER.
By Debbie M.
I order their "great deal" of 2 of the butter hoodies for $39.00 on December10 (plenty of time to ship for Christmas). I have yet to get a tracking # or my order and this is after 4 emails to the company. There is no phone number to contact them. I will be filing a complaint with the Better Business Bureau and the New York Attorney General's office. Even companies in China deliver better customer service.
By VLC
Terrible experience! I haven’t even gotten the product after they charged my card 2 weeks ago and never shipped my order. I reached out and they wouldn’t cancel my order. What a scam! DO NOT ORDER from them!
By Sarah L.