ServiceTitanReviews of servicetitan.com

The software is super expensive and very glitchy. There is alot of down time which basically leaves you with no phones, no communication with technicians, no sales, no revenue. The company itself is very unethical. Their customer service is terrible, if you can get a hold of someone they generally don't know the answer and basically tell you to go online and ask other users how to operate the software. We knew we would be making a large investment to learn the software. We negotiated pricing upfront that was to be in force 'forever' and 'in perpetuity' Now that we have invested years and tens of thousands of dollars of our resources hiring outside consultants to help us we were informed that service titan would be jacking our pricing up 35%, with more to follow. When we brought up the agreed upon pricing and terms they basically said yeah we know but screw you, we got you where we want you now. The best description of their 'onboarding process' would be- You buy a spaceship on amazon, a few days later the spaceship shows up. Inside the spaceship is a note that reads to learn how to fly this spaceship visit our youtube channel. Sounds ridiculous but this is what they do. Save yourself the trouble and STEER CLEAR of this company

Follow up on the previous 1/5-star review. I would now give 0/5 stars if possible. All the original problems of having absolutely none of the implementation support promised during the sales process still persist. On top of that things are getting a lot worse with actual software. Invoices randomly have materials and equipment added, and or prices changed. We also get tons of errors on the dispatching side; all the appointment records basically get deleted and show as if nobody showed up to the appointments, this creates an absolute nightmare for payroll and billing. Techs randomly can not dispatch, arrive, or close out jobs; sometimes we can fix that on the office side but other times we get random errors that even ST tech support can not figure out. We are now having to apologize to our customers for service titan errors on a regular basis. I would not sign up for Service Titan again. Unfortunately, we are in it pretty deep at this point.

Our experience has been similar to others. They promise you that their software does everything you can do on the software you currently use and more when they try and sell you on the software. This is very far from being true, we have tried and tried to get help from them only to be bounced around via email. Our latest attempt was 08/31/2022 with a person named David McDaniel who is a manger via zoom. David promised he would escalate the issues and get back to us in a timely manner. Today is 09/06/2022 almost a week later nobody has gotten back to us and nobody has responded to the follow up emails we have sent between the 6 days we have been waiting for a response. We are now forced to contact an attorney and we are going to weigh or legal options. DO NOT believe the good reviews you may read about them, the negative ones are exactly what we are experiencing this software will ruin your business!

Unable to speak with anyone about the service. All Bots and automated responses. Seems like a BS level of service

Seriously horrible. Would not recommend this even to someone I didn't like. Dealing with Service Titan has been an absolute nightmare. First, implementation was a joke. Was told verbatim "This is why you pay us so much" when it comes to ST doing your implementation. The truth is, you pay them for virtually nothing. WE had to set up everything ourselves, with very little direction & guidance from our "Implementation Specialist." Went live a week late, with many settings not configured. The 1-on-1 meetings consisted of someone showing us an Excel spreadsheet of A/R...uhhh..let US handle that..YOU should be ensuring our company profile is complete. Phone porting was a double-nightmare. Their "phones specialist" seems to have a magical phone that has ZERO issues connecting, but your actual customers WILL have issues. Some customers waited 8-10 seconds, some up to a minute and a half. In dead silence. As a consumer, what would you do? You'd hang up and call the next company listed on Google. We had customers looking up our staff on Facebook in an attempt to connect...how embarrassing is that?! Also, their '24-hour' turn around time for inquiries does not exist. They will take literal weeks to return your email (3 weeks we waited to hear back from a "manager" who still didn't provide a solution) They severely mishandled everything from start until we forced our exit. They asked us to pay $13 THOUSAND DOLLARS to leave their piece of junk software. No. We forwarded it to our lawyer, blocked them from making any transactions with our bank and went back to our previous invoicing/dispatching software and we are beyond glad.

Take your Money and Put It in the Trash. Before you give it ServiceTitan. Here is what you get with ServiceTitan. You have signed up and you are using the Software Now you Need Support. It will take one (1) or two (2) Weeks for them you get back to you I'm not talking about having your issue resolved. If you Love Waiting for Two Weeks for Customer Support, go with this Company. It's 2022 Not 1922 customers can't wait two weeks for your Success = Failure Managers to call us Back. Also, Get Ready to Wait for Hours on the Phone! Solution: Fire the Head of your Customer Service Support Team and Start from Scratch. It Can’t Get Any Worse! When Customers Call for Support, they Should Not Have to wait for Success = Failure Managers for Weeks the Technical Support Team Should be able to Resolve the Issues. These issues are Software Related and the Technical Support Team Should be able to resolve them.

This is a bad company. Scam artists. We are a small family owned business. They send some sales guys in to mislead you into signing a contract you cannot get out of, even if you do not like the product, and will never use the services. It's way to much for our small company. You can't even look into anything yourself until you sign the contract you can not get out of. They are making lots of money by trapping people that do not want to use thier product. I am in many hvac owner groups and many people say the same thing. Stay away.

Worst dispatching and business software ever!! I want out of my contract!!! Get me out!!! They are ridiculous. We signed March of 2021 and didn't start using it until December 2022. After 4 different on boarding reps and several months of a waste of time. Since then we just tolerate it but I had it.