Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
396 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.
ServiceTitan (servicetitan.com) has 396 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
396 approved reviews, newest moderated first
Our CSMs have always been helpful and able to assist us when needed, everyone we work with is always ready to figure out what we need and how to get it done. Anytime I reach out to support, they help quickly, and are happy doing so.
By Danielle T.
"Working with our account representative ( Ashley) at ServiceTitan has been an absolute game-changer for our business. They are incredibly knowledgeable, responsive, and always go above and beyond to make sure we are getting the most out of the platform. Whenever we have a question or need help troubleshooting a workflow, they provide clear, actionable guidance right away. Truly top-notch customer support!"
By CSRM
Response from ServiceTitan· Oct 21, 2026
Thank you so much for the 5-star review! We’re so happy to hear that Ashley has been able to provide top-notch support and help you get the most out of ServiceTitan. We’ll be sure to pass your feedback along to her and the team. We appreciate you choosing ServiceTitan and look forward to continuing to support your business!
We’ve had an amazing experience with our ServiceTitan CSM! They are knowledgeable, responsive, and always willing to take the time to understand our needs and help us find solutions. Their support has made a real difference in helping us get the most out of ServiceTitan. We truly appreciate the partnership and highly recommend them!
By Charlene C.
Response from ServiceTitan· Oct 12, 2026
Thanks so much for sharing your experience with your CSM, Keisha! We're so glad to hear she's been a valuable resource to you and your team.
I think they need to do a better job following through on the promises made by the sales team. Also shouldn’t be nickel and dimed… not everything needs to have a price point apart from the battle of onboarding ST is an amazing and robust product albeit cost prohibitive.
By Katie
Response from ServiceTitan· Oct 12, 2026
Thanks for sharing your experience, Katie. We will be sure to share this with our team.
Couldn’t do it without ST!
By Sarah D.
Response from ServiceTitan· Oct 12, 2026
Thanks for the wonderful review, Sarah!
As a New Service Titan user, this conference has given a great overview of the opportunities available to maximize my efficiency in our Contact Center. The Program Managers and Account Executives have been a great source of knowledge and I feel empowered to do well
By Victoria
Response from ServiceTitan· Oct 12, 2026
We're so thrilled you enjoyed your first Pantheon! Thanks for taking the time to share your experience, and we can't wait to work with you, Victoria!
Great product. Come a long way on the commercial side. Still needs growth there but great strides
By Michael S.
Response from ServiceTitan· Oct 12, 2026
Thank you for sharing your experience, Michael! We continue to develop our commercial product and cannot wait for you to see what's coming.
What a terrible company. I am a small business owner, and we had ongoing problems with data transfer during onboarding. They did not care about the delays they caused and hid behind the contract: once you are locked in, it is too bad. Their data specialists caused multiple delays because they did not know how to transfer the data correctly. Those were not short setbacks. They stretched into months. For the rest of my career, I will be clear about how bad this experience was. We are dropping to the minimum plan, paying it off, and telling as many people in the industry as we can what we went through.
By Johnathan E.
Response from ServiceTitan· Oct 15, 2026
Hi Johnathan, Thank you for sharing this. We’re truly sorry about the challenges you had during onboarding. We understand our team has already been working with you to help address some of the impact of these delays, and we sincerely appreciate your patience throughout the process. Your feedback truly matters to us, and we’ve passed it along to our onboarding team for further review. Thank you again for sharing your experience. We value the opportunity to continue supporting your business.
