ServiceMaster Cleaning and Restoration ProReviews of servicemaster-crp.com

This is ServiceMaster of Lynchburg VA At first I thought everything would be okay. I really wish I could give a good review however I cannot. The subcontractor they used pulled out a large cabinet and in doing so pulled the upper cabinets away from the wall it now rests on my refrigerator. The upper cabinets were not damaged by the flood. General contractor asked, "why didn't they repair their negligent work." Under the mobile home insulation was removed and in doing so a pipe that delivers water to the toilet was pulled out. I had a plumber fix it at my expense. The electrical outlet for the lamp over the kitchen table is no longer working they put holes in the bottom of the wall to dry it out now I have to have an electrician come in at my expense. The kitchen counter 10' was also damaged and the water did not touch that. Back splash Ceramic tile was pulled off the wall the water did not reach that. A gaping hole under the kitchen sink allowing critters to edge through, did not cover it, again at my expense to fix it. There is more however I do want to say a 5 gallon jug 1/2 filled with change/coin was stolen. I left the house once to go get pizza's for the workers what a mistake. I made! Also left the subcontractor alone since I had a doctor's appointment. I made an incident report with our sheriff's department . The owner said they would do an investigation. That's funny who would admit they're a thief. I received texts from his wife who said she was part owner. With an accusatory tone. A friend of mine just had a pipe burst in her home, she asked who did I use. I told her and her husband my experience so they are using another company. Pictures can be posted or sent.

They never left me a moisture tester when i asked for 1. They never used heat to dry and in 4 days drywall was still wet. They told me its still wet because i unplugged their equipment, they said i could unplug at night to sleep. Drywall is still wet because they didnt use heat or leave me a humidity tester. Rude people, come in, use my furniture for a desk without asking. Treating me like im incompetant for leaving a tap on.

I engaged ServiceMaster after a house fire, expecting a professional restoration. However, multiple items, including valuable and sentimental ones, were returned damaged or missing. Despite my thorough documentation and attempts to escalate, communication was inconsistent. The local franchise even closed before resolution. I urge anyone considering them to carefully weigh these risks, based on my direct experience.

​Review for ServiceMaster ​Rating: ⭐☆☆☆☆ ​I strongly recommend staying away from ServiceMaster and taking your business to Servpro instead. My experience with ServiceMaster was unprofessional and a complete waste of time and money. I paid the $150 fee just to have someone come out and provide a quote. After the visit, I was told early next week I would receive the quote. I emailed them twice looking for the quote. I received no response for over a week. ​When I finally called to follow up, I was told they were "very busy" and they would "see about getting to it." Another week passed with nothing. This lack of effort sent me searching for another company. It wasn't until I sent an email formally requesting a refund of my $150 that they finally bothered to send the quote. They refused to refund my money, despite the unacceptable delay and lack of communication. ​To make matters worse, their quote was nearly double the price of the one I received from Servpro. ​Servpro, by comparison, was professional, helpful, and stayed on top of everything from the start. Save yourself the headache and the $150—go with Servpro.

Service Master advertised air duct cleaning for $99 but charged $564.00. Definitely not worth it! My neighbor only pays $150 for two cleanings per year from Bay Heating and Cooling. I will definitely be calling them next time.

TRIGGER WARNING If I could give a -1 Star rating I would. This incident occurred a few years ago, but I only just discovered trust pilot, and I’m going to give all of the reviews that I feel deserve to be on trust pilot. I Live in a rather large and quiet community where the street signs for speed limit from one end to the other clearly read 25 mph. It was a beautiful sunny day on July 9 when a Servicemaster restore van came speeding through our neighborhood. YES, our dog shouldn’t have been near the road. I still pay for my actions to this day. My heart still aches. My dog had broke loose from his lead, and was crossing back over from the neighbors, everyone saw the Van coming and the van saw us. The van ran over my puppy, and then slow down to a stop, looked back and saw what they had done, and then they floored it. That day I had to take my puppy to find out he was paralyzed from the waist down, and I had to put him down. Add insult to injury. It cost me $400 to do so. I paid in more ways than one for that day, but had Servicemaster stopped at all and offered any remorse, I wouldn’t be leaving this review. On top of that I reported them they denied the claim unless I had a picture for proof. The whole neighborhood witnessed it. My Direct neighbor is an elderly couple, and they are scarred to this day as well. They had video footage of it, and I could not bare look at it nor could they. Service Master Restore of Haywood County in NC. Shame on you. Shame on me. This review is about how little respect and honor and integrity your company has and in turn deserves. Don’t hire them.

They cut out a hole for the dryer vent in the wrong place. They didn’t put insulation up in the ceiling and covered it with sheet rock so we couldn’t see (except their guy messed up and left a gap big enough to slip a camera through to get pictures of the non insulated ceiling). They threw trash in our yard and kept our garage blocked off for over a month. They told my wife that they would have our water and HVAC ready in a week, to go back in. After a month, I bought some linoleum and finished that part myself so that we could get the water heater and indoor unit to the heat pump back in. They also said they would cover the ducts to keep insulation, drywall, screws etc., from falling in and they didn’t do that. They also said they would clean up underneath the house where they tore apart the floor from above. They didn’t do that, but only put more plastic down to cover it up. They took our cover off of the breaker panel before their four week haitus (to go work on another job, leaving ours in really bad shape with my wife expecting), until we finally fired them. And we now have hardware missing off of our receptacles and the washer drain is leaking so we will now have to tear out one of the few places they got halfway complete just to fix it and then do that part of the job all over again . This company is horrible! Btw, they also had another non- insurance job on the other end of the house that they said they would do certain things (tearing out walls) that they didn’t do but charged for. They told my wife they would do it, but didn’t write it in the contract so we paid them for doing a lot less than they actually did. After four weeks of them not showing up for work and my wife nine days (or less) from giving birth, now we have to navigate finding a new company, getting the estimates, waiting for insurance approval and getting this work done, before the baby arrives. I believe it will be impossible. This company should not be allowed to continue to do business when they don’t put insulation in a ceiling. That’s flat out fraud. And why would they steal the hardware from the receptacles?

Tore my sons room to hell, (not damaged stuff now damaged, expensive stuff) left trim with nails pointed up all over my 12 year old sons floor under stuff they threw on top of. I had the pleasure of stepping on one of those nails. They left fans and dehumidifiers here to dry stuff out. We were not home today, but I guess they just let themselves into our house anyway to get their equipment. No call or heads up or anything. This is breaking and entering. I wouldn’t recommend to anyone.