They operate like they develop video games, not business software
We have used Service.Works for a little over a year. In that time, they have made several updates. In May of 2025, they made an update that made it where we could no longer schedule sales deliveries in the software. in June 2025 they made a change that affected customer AR. We had to write off some balances that had previously been properly paid. In August 2025 they made ordering and managing parts more cumbersome. They made it so inventory can't have a negative quantity, even though that is a legitimate quantity. So that causes inventory issues. In February 2026 the made an update that reversed write offs and cleared payments, resulting in the AR being utter chaos. in April 2026 they made a change where updating sales invoices zeros out the invoice total. So an unpaid invoice has a zero balance and a paid invoice has a credit in the amount of their purchase. There is so much chaos interjected with each "update." They have no sense of urgency to resolve the problems that they create. They don't adequately test releases. The depth of thought put into the changes is on par with a simple entertainment app. It is not adequate for software used to run a business. There is very little concern for data integrity and accuracy. Even after in depth conversations with high level officials at the company, they still force untested, buggy updates on us and dismiss our concerns for the fall out. They make global changes to very localized problems.
By Jennifer T.