The Servcorp BOSTON location is a…
The Servcorp BOSTON location is a disgrace to Servcorp and damaging to their brand. This branch is totally toxic and should not be operational. SCorp Boston simply do not comply with the good name of SCorp in regard to their service, professionalism and courtesy. SCorp have been an enormous help to my company for the last 14 years, I use 2 other SCorp locations, one for 14 years and the other for 11 years (every day). In addition, I have used 8 other SCorp locations for temporary needs. I have never seen any office operate as carelessly, irresponsibly and unprofessionally as SCorp Boston. I terminated after a few frustrating weeks. I can write a 10 page document featuring examples that support my claims above, I will summarize below. 1/ They are dismissive of your business requirements including any associated deadlines/timelines 2/ Be prepared to be fleeced financially, they will take you to the cleaners anyway they can, including their billable time. Their billable time is ridiculous particularly when you compare it to my other SCorp locations who perform exactly the same tasks 3/ They are cavalier and completely irresponsible in their response time, you need to essentially plead with them to receive a response. Any other SCorp office will respond within 1-2 hours or sooner. With SCorp Boston I needed to email and call many times for virtually any request. Two examples (of many) include a request to confirm the goods that they are holding for me in two small plastic boxes that are approx. 15-20% full. My other FedEx offices will get back to me same day with the details, next day at the very latest. After 2 weeks and 5 follow up emails I called the manager (Joana) and she said they were WORKING ON IT, 3 days later I finally get their response in the form of 3-4 bullet points. Instance no. 2, I made a request for them to give me the dimensions of a box I needed to be shipped from their office, that is all, after three follow emails requesting these details I had reached my limit and I said to the manager that she ran a "bad/inefficient" office, look at point 5 for her response 4/ Boston was not required to take many calls for me unlike my other SCorp offices, they received no more than around 2 calls in the remaining 2-3 days I was with them. After 14 years with SCorp in multiple offices, I received my first ever complaint by a client about a SCorp staff member on 5/27/19. This was a long to time client of mine and he said the receptionist made it difficult for him and he abandon the call. I emailed the Boston SCorp manager and ccd one of the front desk ladies to give their version of the phone call, NO RESPONSE, as normal. 5/ After weeks of the above nonsense, I reached my limit and gave 30 days notice. A few days after the event in Point 2/ (and after my notice) occurred, I said to the Boston manager, Joana, that she ran a "bad/inefficient" office. I will give her credit here, her response to this email was prompt. What was her response ? "I am sorry you feel that way….." or "I will call you to address your concerns", no it was not. The reaction was more gangster than a SCorp professional, she said they will terminate my services in 2 days (there were still around 27 days remining in my notice). I had to scramble to find another company to take my calls, this takes time. I asked them to get me the box dimensions and weight (in Point 2 above) immediately, this box contained my material in their office. They finally got these details to me late the next day which left me an hour to get a courier to pick up the next day otherwise Boston would not allow access. Absolutely disgusting conduct by their manager. I showed another SCorp Manager at another location the email interactions during these events and she said she was "taken a back" by SCorp Boston’s actions and emails. SCorp Boston is diseased from top to bottom and requires immediate attention Corporation intervention. I will lodge a complaint with Servcorp.
By Hesham