Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
300 reviews
ServbankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Servbank (servbank.com) has 300 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
300 approved reviews, newest moderated first
You can clearly understand who your talking to and they are knowledgeable about your questions. You don’t have to hang up and call back hoping you get someone with common sense
By Philip H.
Response from Servbank· Jan 23, 2026
Thank you for the great review!
Trying to reach a mortgage representative is a very lengthy process with numerous prompts. The worst ever!!
By D C.
Response from Servbank· Dec 30, 2025
My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is [email protected] I look forward to working with you.
Excellent Customer care and service always willing to help, love my mortgage company!
By Theresa E.
Response from Servbank· Dec 30, 2025
Thank you for the great review!
Good company
By Jeremy J.
Response from Servbank· Dec 30, 2025
Thank you for the great review!
Great communication and experience
By Greg P.
Response from Servbank· Dec 30, 2025
Thank you for the great review!
They are still trying to make my mortgage into a bi-weekly one. It’s spelled out that it’s a monthly payment. Never use this company, I’ve reported them several times and regulators won’t do anything
By Jeffrey W.
Response from Servbank· Dec 18, 2025
My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is [email protected] I look forward to working with you.
Awful company. My loan was sold to these people, cannot get a live person on the phone, tried messaging and I get a generic reply to call them , after saying I couldn't get a live rep! The phone system is awful. I went through 7 different prompts and still couldn't get anyone. For god and baby jesus stay away from this place
By Tac D.
Response from Servbank· Dec 15, 2025
Hi, my apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is [email protected] I look forward to working with you.
Servbank is the BEST company I have ever worked with and highly recommend switching to them if you own a home with a mortgage. They are a lifesaver
By Roy K.
Response from Servbank· Dec 18, 2025
Roy, Thank you for the great review!
