Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
300 reviews
ServbankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Servbank (servbank.com) has 300 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
300 approved reviews, newest moderated first
My ally is awesome. She updates me about my mortgage and checks in every month or so just to make sure everything is going well.
By Lance Wilkerson S.
Response from Servbank· Jul 11, 2025
Thank you for sharing your positive experience with us.
Our 1st purchase, our 1st Mortgage Servicer (Lender) and it has been a joy to work with them since day 1, April 2018.
By Garnett E.
Response from Servbank· Jul 11, 2025
Thank you for sharing your positive experience with us.
Great customer service reps in the resolution department that are very attentive and empathetic.
By Ty H.
Response from Servbank· Jul 11, 2025
Thank you for sharing your positive experience with us.
I had spoke with Maria from Servbank and I really appreciate that. She explained everything to me about my mortgage. I love the way that they take care of the clients. Thank you very much. Have a blessed day.
By Rebecca P.
Response from Servbank· Jul 11, 2025
Thank you for sharing your positive experience with us.
Customer service is awesome they listens and help with question.
By Christanya W.
Response from Servbank· Jul 11, 2025
Thank you for sharing your positive experience with us.
Contact person in Tax Dept failed to call me as scheduled. Customer service as dropped significantly over the past week. I am due a $600 refund, and workers are dragging their feet in completing this task.
By Gary H.
THE ASSOCIATES ARE FRIENDLY AND QUITE ATTENTIVE. THEY EXPRESS CARE AND CONCERN AND ALWAYS HELPFUL , RESPECTFUL.AND KIND
By Mitchell E.
Response from Servbank· Jul 11, 2025
Thank you for sharing your positive experience with us.
Serve Bank sold our mortgage to Rocket but FAILED to provide the correct information. Now Rocket is changing my payments and Serve Bank won't help AT ALL. Terrible customer service, no one knows anything or just flat out saying take it up with Rocket!
By Barbara C.
