SertaReviews of serta.com

they can improve by not ripping folks off with these mattresses. I bought a hybrid mattress from the furniture store in douglasville ga. I have went through the same situations in all of the reviews. can something be done about this. my mattress started sagging on 1 side and big big lumps on both sides and in the middle of the mattress. having back pains. I bought this mattress last year 2024 in march. this mattress looks like it has been around 50years+. is there something that can be done about this. how do they continue to get away with this. how can we file a class action law suit. this is just not right!

Heel mooi bed om te zien maar ik word wakker met pijn in mijn rug . Andere matrassen gekregen met bij betaling was nog geen verbetering toen een nieuwe topper gekocht en ik lig nog in een kuil . De winkel (boonmanbedden in Tilburg ) Heeft redelijk goede service verleent maar in totaal is het nu wel een heel duur bed en ligt nog steeds niet lekker .ik weet niet meer wat ik er mee aan moet , ik kan niet blijven klagen bij de winkel Zeker niet tevreden over het comfort zo jammer

Have had a terrible experience with my Serra I bought January 2024 Had it replaced once and same thing happened. Sagging, terrible on back. All supports have been in place.

The delivery service they contracted (RXO) is terrible. In a different order with another company, RXO never delivered my furniture and I had to go to the store myself and pick it up or wait another month. So when I saw that Serta was also using RXO, I was concerned. Sure enough, I've been waiting 6 hours and have made multiple calls to RXO. They keep assuring me the team is on its way, but it's now 9pm and they are not here. Nor are they responding. I would call Serta and cancel my order at this point, but they're now closed. I will cancel on Monday though, and I will never buy from Serta again. I realize this mess is ultimately RXO's responsibility, but Serta chooses to use a delivery service that's utterly unreliable and it's unacceptable to keep people waiting like this.

I purchased a set a king pillows that were so bad they caused headaches, neck and shoulder pain. I called customer service and they said because I bought them at Marshall’s they couldn’t do anything to help me. I asked to speak to a supervisor and she hung up in my face. Worst product and customer service I ever experienced.

Serta refuses to assist us with a brand new out of the box defective mattress because of where it was purchased from. Their "customer service" isn't returning calls or replying to emails. I am not sure how they are still in business. Will never buy another one of their products again. Horrible experience, don't waste your time with a company that doesn't have a good product, stand behind it, or care about their customers.

Poor quality with fake warranty. Read carefully about the 10-year guarantee - what it includes. Stay away from Serta

Elder Abuse, grandma's chair was purchased in 2018 has a 5 year warranty on the motor, we filed a claim 10/06/22 thru 3/13/23 to date we s/w Hayneedle, Lifestyle rep; the Guardsman report is still incomplete. IDK what else to do SMH! Lifestyle Solutions rep mailed a remote, told us to pay for a 3rd party vendor to send pic and details if possible the carb tag was not legible, sent pics of this. Lifestyle Solutions rep says they will close out the ticket b/c its tech report is incomplete, what else can we get from the tech? Lifestyle will not return calls, service warranty customers either, or help resolve the warranty issue or make good and stand behind serta warranty. Can lifestyle replace the Chair? after all they sent a remote to us without knowing what the CARB tag says. Are the chair remotes universal? She has been given the run around