Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
397 reviews
SernesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon!We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change.All of our products are crafted with an obsessive attention to detail.With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.
Sernes (sernes.co) has 397 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 42 reviews with 1 star · Clear filters
Cheap products
By Daniel F.
Response from Sernes· May 17, 2021
We are sorry that you feel like that, Daniel; but we believe we use only top quality materials and there is no argument on the uniqueness of our designs. We do hope you shop with us again. Stay Healthy :) SERNES
I got the wrong size. I sent the stuff back. Only to be told can't get my money back even though they didn't have anything else there that would fit me. They also didn't have anything else that I liked. I did buy one pair of pants and they're all right. Now I have a $60 credit with these folks that I'm never going to use I'll probably forget about it within the next week or two. So I assume that's their MO.
By RichardKletty
Response from Sernes· May 17, 2021
Richard, I was checking the records and it seems we didn't send the wrong size: we sent the same size you ordered; and after you returned them, we sent the one that we had in stock for the bigger size. Now, Long Black is back in stock for size 36, if you are still interested. All that being said, we would like to see you back soon. Stay Healthy :) SERNES
I ordered two pair of pants that are defective. I returned them and I want a refund not a credit for more defective merchandise. If you check the pictures they never show how the pants fit the waist because they are hiding that’s where the defects are!
By Michael C.
Response from Sernes· May 17, 2021
We are sorry for the inconvenience, Michael; we tried to offer replacements for the sewn pockets you considered defective and we always try to put clear photos on our website to show every angle. That being said, hopefully we can solve this over the email correspondence. Stay Healthy :) SERNES
Bad quality and no korrospondense
By Thomas
Response from Sernes· May 7, 2021
We are sorry you feel like that, Thomas. I checked and couldn't find any message from you; can you email [email protected] ? We definitely want to solve this issue as best as we can. Stay Healthy :) SERNES
BUYER BEWARE Cheap fabric. Absurdly skinny cut. Poor customer service. No refunds.
By R.L.
Response from Sernes· Apr 12, 2021
We are sorry that this is how you feel about us now, Ronald, especially that you liked everything about us before reading our return policies. That being said, we will be happy if you come for a new order with us soon. Stay Healthy :) SERNES
My son wears a 12 theses don’t fit not a 12 at all
By Michael Holman J.
Response from Sernes· Apr 12, 2021
We are sorry to hear our product didn't meet your expectations, Michael; but if an item doesn't fit, and it is still unworn and unwashed, you can return it. Please email [email protected] and we will be happy to help in any way we can. Stay Healthy :) SERNES
Items ar lower quality than excpected, shipment to Europe was made from Turkey, return location is in Los Angeles which complicates return shipment.
By Ignas M.
Response from Sernes· Mar 25, 2021
Actually, Ignas, we try to use just the best quality material; and both the locations you mentioned are our warehouses: you can return to either of them. Despite your un-satisfaction, we hope you shop with us again. Stay Healthy :) SERNES
They arrived quickly which was great. Then I attempted to try them on and there is NO WAY they’re a size 30. I measured them and they’re smaller than a size 28
By Murray P.
Response from Sernes· Mar 22, 2021
We are sorry for the inconvenience Murray; but if an item doesnt fit, you can return it to exchange for another size. We do hope to see you for new purchases Stay Healthy :) SERNES
