Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
397 reviews
SernesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon!We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change.All of our products are crafted with an obsessive attention to detail.With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.
Sernes (sernes.co) has 397 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 15 reviews with 3 stars · Clear filters
Lacks quality. Pants ripped at seam at first wear
By Katty F.
Response from Sernes· Feb 24, 2021
Have you contacted us about this issue Katty? If not, here is our email address: [email protected] We will try our best to solve the situation Stay Healthy :) SERNES
Pants are cool, but were missing a button at the fly which I then had to get replaced at the tailor shop....
By An
Response from Sernes· Feb 24, 2021
We are sorry for the inconvenience An Please come back for other purchases though; we promise a cases like this dont happen often Stay Healthy :) SERNES
Great service but the pants fit terribly. The size is right but so tight in the crotch area.. probably won’t wear them but super cool design
By Payton
Response from Sernes· Feb 24, 2021
Have you considered returning the pants for a size up Payton? Maybe that can help the fitting Stay Healthy :) SERNES
Overall i loved the products and its all good quality except some are copies from other stores/ alieexpress. Either way my main concern is that one item is never restocked if popular (Dark Tokyo) cargo jogger pants.
By Humberto
Response from Sernes· Feb 24, 2021
Actually, Humberto, we have our own team of designers, we dont copy from other brands; but we do let other people to resell our products on different platforms We understand that you have been waiting for Dark Tokyo but we cannot restock all sold out models: if we do, then we will not be able to produce new models Please take a look at our other models, maybe there is something you will find interesting Stay Healthy :) SERNES
sizing was an issue, and after two returns finally third time got the size right. some credit was given to cover the multiple import fees i paid.
By Nigel W.
Response from Sernes· Feb 24, 2021
Nigel we understand how this must be unpleasant to return a package twice, but thankfully the second return was a success We hope you use the credit for another purchase in near future Stay Healthy :) SERNES
The delivery was very quick and the sizes are way off. I am waist 32 and they said M would fit but it is not even close to that size. I have bought jeans from them before but this pant was not good at all.The customer care is very helpful and they have arranged for a replacement to be sent.
By Amit
Response from Sernes· Feb 3, 2021
We checked the orders Amit You had put orders for size 33 and 36 of our jeans before, so probably size M of trousers wouldnt fit Thankfully we could resolve this issue by some emailing back and forth And we hope to see you back again soon Stay Healthy :) SERNES
Still haven't received my order 😕
By Jared K.
