Serengeti Eyewear, Inc.Reviews of serengeti-eyewear.com

de glazen van de serengeti zonnebrillen zijn prima, maar de aftersales van Serengeti-eywear bestaat niet. ik heb door de jaren 4 x een serengeti zonnebril gekocht, 1x bij een opticien, 3x bij seregeti-eyewear. bij 2 brillen viel er na een half jaar al een glas uit de een montuur omdat er een schroefje was uitgelopen. de eerste keer, wilde de opticien het wel tegen vergoeding repareren omdat ik géén reaktie kreeg van Serengeti. nu de tweede keer, en bij een andere bril hetzelfde spel. het glas is eruit gevallen, dit keer beschadigt en bij serengeti krijg ik niet eens telefonisch kontakt op de nummers op hun website, noch reageert men op het kontaktformulier dat ik inmiddels voor een 3de keer heb ingestuurd.. persaldo, een paaar maande plezier van een 280euro zonnebril die ik n u in de prullebak kan gooien. Jammer maar nooit geen Serengeti meer.

Bought a pair or Serengeti Aviators about 6 months ago directly from their website. Lens fell out because of a missing screw. Contacted via email and company wanted sales receipt for verification of purchase. I said I didn’t have one as I bought it off the website. I said I only want the screw that holds it all together. They said we don’t have one. What? No parts for your 6 month old product? No, but they admitted it was still in warranty but wouldn’t replace them either! $275 for defective glasses and not a offering of compensation! Too bad so sad! After over 25 years of using their products, I’m done!!!! Looking elsewhere for a better quality product and service! Guess they got too big for their britches!!! NO MORE!

Wrong products, customer service confirmed they have a batch of defect products and can't guarantee they sent a good product. Telephone number customer service not working. Mailcontact alsmost not possible.

Nog steeds één van de beste brilglazen, maar meteen ook de slechtste aftersales service.

3 maanden geleden zonnebril gekocht, mede op basis van vroegere ervaringen met Serengeti zonnebril. Duur maar dan heb je ook wat ! Op gegeven moment bemerkte ik barst in 1 glas, kon geen reden bedenken. Bij opticien waar ik hem gekocht heb bril laten zien, zij hebben contact met Serengeti gehad, en die stellen dat barst gevolg is van val en dus niet vergoed wordt. Samen met opticien naar bril gekeken en geen enkele schade gezien. Opticien vertelde dat hij bij Serengeti geprobeerd had service/garantie voor glas te krijgen maar antwoord bleef duidelijk Nee. Dus maar nieuwe glazen besteld ( moet per 2 ) en met opticien afgesproken dat ikzelf zou proberen contact met Serengeti te krijgen. Op de website staat contact formulier dat echter niet werkte, kreeg alleen foutmeldingen bij pogingen om op te sturen. dus geen stap verder gekomen. Mijn mening : goede bril met zeer slechte service.

DO NOT SUPPORT THIS COMPANY, I ORDERED SUNGLASSES OFF THEIR AMAZON STORE NOT ONLY DID THEY COME SCRATCHED THEY REFUSED TO JUST SEND ME ONE LENSE TO GET IT REPLACED MYSELF SINCE THE SUNGLASSES ARE OUT OF STOCK. TO TOP IT OFF I GET A CASE THAT IS THE WRONG SIZE AND I ASKED CUSTOMER SERVICE TO SEND ME ONE FOR FREE THAT FITS AND THEY ALSO MADE AN EXCUSE OF WHY THEY CANT SEND ME A SIMPLE CASE TO FIT MY SUNGLASSES, I HAD TO USE AN OLD RAY BANS CASE. THEIR CUSTOMER SERVICE SUCKS AND WILL NEVER EARN MY BUSINESS AGAIN.

The price is hard to swallow but they are Serengeti. While nobody carries these to check them out before ordering I imagine that they will be premium glasses built on their past reputation. Upon getting them I looked at the lens tint and was not really impressed. I am a professional driver and the need was for something to make the details "POP" especially in inclement weather. These "mineral lenses" did have a clarity to them that was noticeable from the start but yet when I wear them on a cloudy day it doesn't make me feel any higher level of performance over my RayBan Aviators. Or even over my 40 year old yellow tinted Serengeti Aviators. But I seldom wear these vintage ones because they aren't replaceable anymore. These new frames are also a bit off from my usual style, but it was the closet I could get in a "drivers glasses". When I bought these, I tried to engage Serengeti in a conversation only to find they are a conglomerate of many companies...mostly that I would never patronize because I don't buy Made in China. They say these are Made in Italy!! But nobody is alive in Customer Service to speak to!!! So I took a chance in ordering these. Additionally, and lastly, the Serengeti case that they give you is really cheap and when trying to get the glasses out, the case lid is pre-bent and stiff like it has Rigor mortise...and it also has no way to lock the closure (like velcro or a snap). Today, while the case and glasses were left overnight in my car, upon opening the stiff lid to get the glasses out, the lid actually cracked in my 29 degree F car. I was tempted to give them only 2 stars but I think that the glasses are otherwise a quality build. But everything else about the "new" Serengeti "experience" is just bogus at any price!

Total lack of quality and of any customer support. I bought a pair of their sunglasses, as my previous Serengeti sunglasses finally failed after 25+ years of service. The new sunglasses are of subpar quality, and the temple tips are made of cheap rubber or plastic tubing not attached to temples at all. I lost the tips 2 or 3 times, but was able to find them. Finally I lost one without finding it. I decided to exercise my warranty rights, so I tried to contact the company by their online form. The only problem was that the form was not working, not sending my message. After few days of attempts it worked, but I immediately received an automated reply from Bollé brands (current owner of Serengeti eyewear) telling me that they cannot help me online, and I had to go to the distributor I bought my sunglasses from. The issue is that I bought it directly from their website! I went to the closest distributor in Madrid, and I was told to contact Bollé brands as I bought it from them. A classic runaround scheme! The company was great until it started changing owners. The current one - Bollé brands seems to be the worst one. The sunglasses are under the mandatory 2 year warranty, but it is impossible to exercise it! Never again!