I just bought a new home and Serena and…
I just bought a new home and Serena and Lily have been my decorator for all my needs! Quality and Service is the best
By Maureen C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
280 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An inspired home collection. Luxury bedding, furniture, décor, nursery and more.
Serena & Lily (serenaandlily.com) has 280 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
280 approved reviews, newest moderated first
I just bought a new home and Serena and Lily have been my decorator for all my needs! Quality and Service is the best
By Maureen C.
Ridiculously SLOWW shipping. Order placed eight days ago and is just now shipping. Plus another week to get here. TWO WEEKS to get a pillow sham is unacceptable.
By Marina H.
No issues with shipping, quality wallpaper / easy to clean
By Ashley C.
I order three sets of linen pajamas and a robe. I received all items on time and when they arrived they were packed securely and presented beautifully. The colors were just as lovely as I expected and the material was high quality and comfortable. They were the perfect oversized fit and I am extremely happy with my purchase. The linen from Portugal is the perfect weight and I can tell they will wear well. I was very happy for the communication I received about when to expect my order and everything went just as it should, like clockwork. I am very impressed.
By Margaret S.
I can always rely on this store. Presentation is always outstanding and quality products that are unique.
By Lynn K.
Serena and Lily is a step above any company on this level of offering beautiful and tastefully done things for the home. Your designs and the artfully way you display your creations sparks the imagination and desire of the onlooker to strive for the same for their home. Your ideas and designs are simply done in the best taste possible. Your attention to the onlooker covers every aspect of easy and helpful shopping, also.
By Gayle B.
The quality of the pieces we have purchased have kept us coming back! This is our fourth order in less than 3 months!
By Susan H.
I called customer service with a question about an order and the agent was extremely helpful. He even offered a suggestion I hadn't considered which definitely helped.
By Natalie M.