Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
15 reviews
SerenSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Seren.earth is a marketplace with a character. Here you will find sustainable, unique, premium and niche brands of beauty, fragrance, homeware, accessories products for men, women as well as gender-neutral and unisex. At Seren.earth, we are dedicated to empowering women, artisans, and creators with different backgrounds, providing them with an accessible online platform to showcase their one-of-a-kind products to the customers all over the world.Our mission extends to consumers, whom we aim to delight with a curated selection of handcrafted and exclusive goods. We strive to make the act of discovery an exciting journey and the act of purchasing a meaningful connection between buyers and makers.
Seren (seren.earth) has 15 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 2 reviews with 1 star · Clear filters
Very bad experience
By Krasimir Z.
Response from Seren· Feb 25, 2025
Dear Krasimir, we are truly sorry that we have disappointed you at this time, unfortunately stock mismatch happens and we are doing our best to avoid it in the future. We will be happy to give you a discount for any future orders with us, if you wish to give us another chance. We apologize once again for the inconvenience caused.
The order was really late about 1 month And I still didint get it Very bad experience
By Huso K.
Response from Seren· Sep 19, 2024
Dear Huso Karas, Thank you for your feedback. We have closely monitored your tracking number and contacted the Hellenic Post (Elta) for further updates. We are pleased to inform you that your order arrived in Athens on September 18 and will be shipped to Mykonos today, September 19. Kindly note that we received your order on September 5, two weeks ago. Since one of our warehouses is located in the Netherlands, the parcel took longer to reach Greece due to a higher volume of orders. We sincerely apologize for this delay and we are happy to offer you a store credit. Please reach out to us at [email protected] with your order number, and we will be more than happy to activate the store credit for you. We are continuing to monitor the delivery of your parcel and are always available via email or phone should you require any assistance or clarification. Thank you for your patience and understanding. Customer Support Team Seren Earth
