Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
147 reviews
SerafinoluxurySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium and luxury Apple Watch case and bands, Leather, Stainless steel, silicon bands
Serafinoluxury (serafinoluxury.com) has 147 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
147 approved reviews, newest moderated first
I received the new case and band and my watch looks fantastic. It's exactly how it looked online. I also have been in touch with customer service and they have been extremely helpful and replied quickly to my questions. I'd recommend this product to any apple watch owner.
By Ted
I, unfortunately, did not read the reviews before I ordered, it's been 16 days and I have yet to receive my order and my emails to customer service have gone unanswered. Hopefully, I can dispute the charges with my CC
By JB
Response from Serafinoluxury· Jun 16, 2023
Dear Customer, from this review, without an order number we are not even able to determine if you bought from us or not, please provide the order number and we will try to help you, if you have received your order in the meantime we are waiting for an update of the review
I accidentally ordered two at a time and tried to immediately cancelled but was ignored and did not try to make it right.
By Maggie M.
Response from Serafinoluxury· Jun 16, 2023
Dear Customer, We apologize for the incident. you probably purchased over the weekend and we were unable to respond in time and our partners shipped both orders as soon as possible. in fact, your customer profile shows both orders shipped and delivered. SL8122 and SL8123. Although both were delivered, we just refunded SL8123 by giving her a product freebie.
My Apple watch band stem sticks out very noticeably.
By Byron
Response from Serafinoluxury· Jun 16, 2023
Dear Customer, You can send us a photo or video to this e-mail address [email protected] so we can figure out what you mean, whether we can help you or there is a need for replacement. PS If you have already received assistance and solved your problem, we are waiting for an update on the review. Thank you
Amazing product and experience
By Ryan Y.
terrible service. i orderd the wrong size and when i asked for help in returning they disipeared and would not help. i was happy to pay for return shipping but they didnt want any part of it. Don’t buy this !
By Louie F.
Response from Serafinoluxury· Jun 16, 2023
Dear Customer, Thank you for your honest feedback, it seems very strange to me that no one has ever responded to your inquiries and we will investigate this. In any case, if you provide us with the size of your Apple Watch we will provide an immediate replacement and then you will be contacted later with directions on how and where to return the old wrong order
Watch band broke after 2 months.
By Gilbert C.
WHAT CRAP.. I tried to return the product after it didn't fit and cracked my watch. no response. KEEP AWAY!! SCAM.
By steven U.
