Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
17 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your source for small engine parts, snow blowers, lawn mowers, trimmers, edgers and lawn and garden equipment from top brands like Toro, Briggs & Stratton, Simplicity, Echo and more at great prices with dependable service from SEPW.
Small Engine Parts Warehouse (sepw.com) has 17 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 12 reviews with 1 star · Clear filters
I ordered a needed part on March 21st, I assumed the part was in stock since there was no problem during ordering. I received an email on March 28th telling me my item was back ordered for 7 -14 days. On day 23 I contacted the company to inquire about the item that I needed. Scott told me the part would not be in until the fall. This would have been good information to share with me sooner. Instead, I wasted my time with this company. Disappointed!!!!
By Charles D.
I ordered a part online 9 days ago and now I get an email that my part is back-ordered. BUYER BEWARE when ordering from this mom and pop company. They don't carry most parts in their inventory. You may have to wait for them to get the part from the manufacturer, THEN reship it to you. Terry (owner) didn't seem to care much about their slow process. He blamed the delay on Husqvarna and their high volume of online orders taking time to fulfill.
By Tanzanite D.
Slow, slow, slow! Website doesn't indicate stock on parts, so you might be waiting 2 weeks+ to get your order. Expect no communication from seller unless you go looking for it yourself. Be wary of "we just got it, it will ship out today" not always the truth.
By Ja D.
Ordered a replacement outlet on the SEPW website for a Briggs and Stratton generator and a couple weeks later, with no shipping confirmation I contacted them to ask where my order was. They said it will be about 3 more weeks before they have the part available to ship. I had them cancel the order and refund my money. This company's website does not show a status of parts available when you order. I would not recommend this company until they add a function to their website that shows whether or not a part is in stock, available, or backordered.
By Jonesy 4.
