Bad experience
Rude employee. Product was already used by another customer when I opened it.
By Ofelia H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
3,800 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 127 reviews with 3 stars · Clear filters
Rude employee. Product was already used by another customer when I opened it.
By Ofelia H.
non compro tanto da Sephora , ma vorrei precisare una cosa per i dipendenti. Non potete dare una crema anti age ,come campione ,a una ragazza di 18 anni , sennò oltre a sprecare campioni , si spreca la loro utilità ovvero convincere il cliente a comprare il prodotto nel campione!!🤦🏽♀️🤦🏽♀️
By Sara T.
Mi sono sempre trovata bene ma ultimamente se n è sceso. I tempi di consegna sono troppo lunghi
By Ludovica P.
Las marcas que siempre busco. Algo caro. Pero la entrega siempre bien.
By Carla M.
Buoni prodotti ma prezzi alti
By Matilde
Not happy. Disappointed ☹️ ☹️☹️☹️☹️
By Ziggy H.
While exploring the store is enjoyable, I haven't found the in-store service to be particularly great, so I tried the online mall. It's just okay, not bad. There's some enjoyment in seeing a variety of items, but that's about it.
By Olivia C.
O apoio ao cliente não funciona bem. Demoram muito tempo a responder e se não se reclamarem os vouchers do programa de fidelidade eles não enviam!
By Inês P.