SephoraReviews of sephora.com

I'm only giving 2 stars because my order is finally here which is no thanks to Sephora as they don't reply. I've used FeelUnique for the past few years and never had any issues, now it diverts you to this company. Their choice of products is basic but they had a gift set that I was looking for so placed the order. One part of the order was sent from a 3rd party and it was here in a couple of days, the other was sent with Evri and they've had it since the 4th and was delivered today the 13th. I've emailed multiple times to just receive generic responses and gave up with live chat, I've got my order and won't use them again, simple.

Spent enough to receive free gift. There were certain items I would have just ordered elsewhere if there wasn't a free gift offered. It was not as described though so I do feel somewhat cheated. There aren't as many items as they make it out to be included. No response from customer support team which is always a red flag, I'm just glad my issue wasn't worse.

Ti illudono che se ordini online ti danno dei campioncini in omaggio. Nulla di tutto ciò. Per aver speso 50€ di prodotti mi aspettavo almeno una confezione più decente, non un pacco semi aperto ed un misero sacchettino.

I have been using Sephora for years and have been maintaining a VIB reward program. Never really had any issues with them until now. I placed an order on November 7th, for quite a few items that totaled $900. I was excited because my birthday is coming up end of the month and I also used a 15% discount. They have those about twice a year. So I have been making a list of new makeup items I want to get with a discount and to treat myself before my birthday. After I placed an order, I got an email confirmation, and it said that they currently had some shipment delays. Thus, I have been passionately waiting for my order to arrive. However, today I realized that it have been over 2 weeks, so I logged into my account to see what is going on. It turned out that my order was canceled due to authorization issues. I never got any email that there was something wrong with my order/payment method/account. I called customer service, and after providing a bunch of my information, all they did was to submit some form to unlock my account. What?? Why was it locked in the first place?? The girl had no idea. She said they would get back to me within 7 days, and I will be able to place an order again. NO, THANK YOU. Not buying from Sephora again. Wasted so much of my time. I immediately went to Nordstrom's website and ordered all the items from there. Everything will be coming in the next 3 days, right before my birthday. I don't want to give my business to this company anymore. My issues are: no communication when the problem happened. I had to spend 30 mins of my time talking to customer service to give all the information while my problem was not immediately resolved. The customer service was nice, yet they seem not to know what the issue is or how to fix it, so they are pretty much useless.

Very disappointed with sephora, I have ordered 5 expensive products and one of them came as it was open plus their gift bag which apparently is worth 120pound or over its hardly worth 60. Shame as I was a loyal costumer but I guess it's better to just buy from the shop directly

Every time I place an online order, they always advertise free samples, but I never receive them. I call they tell me they ran out. Then sub for something else instead of not sending anything. Plus as many times as I order items with my points, my points are taken and the item does not ship. Guess what they ran out...Wow Sephora needs to get their act together. Need to start shopping at Ulta...

Order is shown that it was ready to collect . It is not there and Sephora have no customer service to chase it. First time that I have used this company and maybe the last Parcel Number:SEPC000300585 Order Number:FN65221283A Now found it because the wrong order number had been given. Saying that no response from Sephora when I complained via their Customer Service . Will not be using again

I paid for a service at Sephora called 90 minutes ultimate glam, in which the workers there told me it was a 90-minute makeup course where they would teach me how to do glamorous makeup step by step, which I didn't get past starting. They did not explain anything to me about what they were doing to me, it was not a course, I paid only because they were going to do my makeup when I did not go, second, the makeup artist who attended to me was too problematic and any makeup that I gave her as a reference made my comments and put a problem for everything. In short, if you are looking for someone to teach you how to do your makeup, do not go there.