Sentinel VinylReviews of sentinelvinyl.com

There should be an option to leave fewer stars than 1. Sentinel Vinyl is now The Disc Vault. Different name, same issue. I ordered an album in early 2023 and never received it. It was so long ago that I actually forgot that I ordered it from them, until they sent me an email with a code allowing me to choose an album for around the same value as the product that I originally ordered. Purchase with the code went fine and looked legit. Until the order was canceled unceremoniously and without explanation a week later. Now, I'm out $70 and have a vendor that won't respond to my messages about the order, and won't compensate for their poor/failed service. This business should no longer BE IN business. They don't know how to conduct business properly.

I placed an order over a year ago for 1 record. They never fulfilled the order. 10 months after I placed it, they canceled the order and never notified me. Then, the other day they sent an email about all the issues they've had and offered a 100% discount code to get a replacement. I tried to be understanding, and used the code. It still charged shipping, when I already paid for shipping on the original order that they never refunded. Whatever though, that was only like $6. But then a few days later they sent me an email saying I canceled the new replacement order. I most certainly did not, it was them that canceled it. So now, they've stolen $6 more dollars from me on top of what they took and didn't refund originally. Super shady business. Avoid at all costs.

Same problem that has been describe in the review over the past two years. Made the mistake of prepaying for a record that I never got. They cancelled the order but no email and no refund. Then they send out a lame whiny email about being overwhelmed and provide a free code only to cancel the code two days later. I tried using the code and had to pay for shipping then they canceled my order and kept the shipping $$. If they are not a scam then they are really inept.

You won’t get what you ordered. They sent an email for a free record because they didn’t send out what people ordered in the past. Cancelled the free record today. Just scammers all around. Don’t order from them!!!

I ordered No Need for Alarm about a year ago and never got it despite contacting them

Scam website. I ordered a vinyl, never received it or a refund. Year + later have only received 2 emails from the “company”. Both stating non sense. Second one offering free product code that magically still requires cc for shipping. One giant scam.

I waited months for my order. I would contact support to check in and they said "1 more week" each time. I then asked for a refund, they took a week to get back to me and asked if I wanted store credit. I again stated I wanted a refund. Another week goes by and they say I should receive it in a few days. A month went by without the refund. I contacted support and they told me PayPal wouldn't let them and to contact them. PayPal said they were lying and that that they should be able to refund me no matter what. This makes me think they sent me a falsified screenshot of their "failed" attempt. I am now working with my bank and PayPal to get my money back. DO NOT BUY FROM HERE

AVOID!!! They are clearly a scam. This should be 0 stars. I ordered two records back in July and now it’s December — still nothing. I contacted them in September and a response I got claimed that it was on back order and that I should get it eventually. I kept contacting with no response. I regret not checking Trustpilot or BBB because there are numerous complaints. It’s easy to find the owner’s name and based off what I’ve read online, he clearly doesn’t give a damn. This site needs to be shut down.