Sensible Surrogacy / Exceptional Stork Inc.Reviews of sensiblesurrogacy.com

Bill is just a middleman who puts you in contact with a real agency and then disappears. He was friendly and informative in the intro call we had, but that isn't worth $6k dollars. After that, he was completely unhelpful - it would take days to get responses to time-sensitive questions, when the agency we were working with went radio-silent, he did literally nothing. There were various times we tried to reach out to him for help and he never did anything for us. Just connect with an agency directly and save yourself thousands of dollars.

Stay away from him. Unprofessional, unreliable, and untrustworthy. Better go with a reputable agency with better care and support.

Since the very first start, Bill was receptive, communicative, interested in helping, hardworking... he showed me and my husband an example of really hard work. Untill we paid. The only thing that comes close to this is an Actor, literally. From the hardworking, fast-responding, interested, intelligent, nice Bill, to a F****ng as***le. Left us on seen for days. Call him, no response. Call him again, no response. Alrighty... he might be busy..- Two days went by. Call again, as much times as needed for him to respond. He replies!! Bill:-...What do you want? I'm speechless. First of all, that's no manner of treating a customer. Each time we tried to complain he interrupted us, justified himself in the rudest way, and when we bring the topic of the money that we paid with no service recieved, he literally hung up. I really think everyday that I should've recorded the call, because not long after he acted like nothing happend. Really feel like this man is a straight up psycopath. I really want to see what's his response, what kind of gaslighting will he use, i'm just prepared and mentalized to read every type of lies. I'm not even the type of guy that makes reviews but this situation was just unincredible, i'm still processing that everything that's happend is even real. Just surrealist. Might aswell let you know that there's a Lawsuit on the way Bill, I'm doing as much as I can to take you out of this business FOR EVER, because you deserve it. Julián Díaz.

Bill, it was you who explained your “services” to us during our initial consultation. In fact, the only person we ever spoke to was you- which is why I suspect you are a one man operation which was further made obvious by the multiple weeks you went MIA and no one else was available to assist “in your absence”. You were not “glad to provide a full refund”, you attempted to hold our money hostage by asking my husband to change his review to a false narrative, essentially asking us to lie. Our refund was only returned to us after going to the BBB and reporting fraud to our credit card company and proving that you did not provide services and refused to respond further after we refused to lie in a review. 1) It is not common practice for a DOCTOR to clearly photoshop their face over someone else’s body in an obvious manner. It is one of you Mexico clinics you suggested. 2) I did speak with a US attorney with direct experience in ART and international law, which is why she was able to share her experience with her clients with us. She is based in Burbank, California and as I hope you would know, since you claim to be a surrogacy expert in the field- Los Angeles is a huge hub in international reproduction. I have worked in IVF clinics and am a nurse, so I am very familiar with these facts. 3) You NEVER disclosed your location to us. No one looked for your home address, and by what it cost us- was the $6000 charge we had to fight to get back once we realized your operation was not what it claimed to be, with poor customer service, especially in response times that took over two weeks at a VERY critical time during our then journey because of the initial clinics refusal to use a very viable embryo. Additionally, the whole point of THIS fact is that you claim everywhere online that you are located in Las Vegas, NV. That still holds true on your website and ANY place online looking for your “business location”. Pretending to be in the USA and really being located in SPAIN, is obvious fraud- and if you or anyone reading this doesn’t think so… RED FLAG. 4) You do not prefer CC payments. As you know, we accidentally were made aware that another couple used your service and they claimed the same thing we encountered- “OH YES, WE TAKE CREDIT CARDS”!! ---- OH NO, OUR CREDIT CARD INTAKE ISN’T WORKING!!! PLEASE SEND A WIRE. Once is a misfortune, twice is not a coincidence- especially almost years apart. 5) Yes, again- a middleman who directs people to your friends that you had your children with- and charge them $6000 for an introduction. SCAM. 6) You need to update your knowledge on a US surrogacy journey, because that is in NO WAY the cost of an agency in Nevada. We had matches in Nevada and in Los Angeles and neither of those spans are what we were charged or quoted, especially not in Nevada. Closer to LA, but still FAR over what we paid in Los Angeles. So, thank you for clarifying, and allowing me to write a book in response to correct the word games that you love to play to make yourself appear righteous. Whether we were a one-off and you have never had these issues with other families, or not- You did us wrong, and it looks better and more professional for you to admit it, than it is to continue to flip things around to make yourself look good. Be a man- apologize, own up to it, and promise to do better in the future. Anyone willing to pay you $6000 for an intro, deserves that. Also worth noting, when I logged into my Trust Pilot account to respond to you, I was met with this warning about Sensible: This company has been displaying Trustpilot content incorrectly. This could look like showing an inaccurate star rating in sales materials, displaying reviews they’re not permitted to use on their site, and more. PSA prospective parents- If anything goes wrong in your journey with Bill, this is what you can expect, long pages of attempting to justify his stance, with zero action and no accountability.

He put us in touch with a surrogacy company in Colombia, but when that surrogacy refused to attempt implantation of one of my wife’s genetically normal but low quality embryos, we asked to be set up with another clinic. At that point he stopped responding to emails and did not return phone calls. There were issues along the way that seemed scammy. Despite displaying credit card logos on his emails, he asked us to wire funds to his account. He claimed his POS was not working. We discovered he had other people do this as well. He was able to provide credit card services eventually once we pressed him that we simply didn’t have time to walk into a branch office nor were we comfortable sending money without insurance. After weeks of no responses, and an unfulfilled contract, we reported to Better Business Bureau for investigation.

My wife and I feel deeply disappointed with this surrogacy agency. Nothing was clear from the beginning. They asked us for certain specific documents and they gave us a closed price. When we submitted the documents. Bill, who is in charge of this one-man business, said that since he found out that I had a disability, he was reluctant to accept us in the program. According to doctors, my disability is completely compatible with parenthood and my wife has no disability at all. We felt discriminated and mistreated. Respect and dignity is not a word in Sensible surrogacy's dictionary. This one-man surrogacy business might look cheaper than other options but I think it is worthy to try with other a bit more expensive agencies and get all the respect that as a customer we deserve.