SENREVEReviews of senreve.com

BUYER BEWARE. This company's customer service has really gone down hill recently. I own two bags from Senreve - one Maestra and one Aria. Recently, I reached out about replacing the strap on my Maestra bag which they do for $95 + shipping + tax, and it has taken 2 months from my first outreach to getting the replacement strap. Cheng from client services is SLOW to respond and take forever reviewing the details of my request. After 2 months, they sent me the WRONG COLOR strap. I made sure to confirm with them the color they're shipping but a totally different color arrived. After telling them they made a mistake, they are now requesting that I first return the incorrect strap before they're willing to ship the correct one...adding even more delay to this ordeal. This is not what you would expect from a luxury brand. I am never buying another Senreve. Not worth the money or the customer service headache.

I purchased the mini barrel bag in pebbled cream gold on November 22, 2022 (Order #116483), received it on November 28th, and returned it on November 29th because it was way too small. I then purchased the larger barrel bag in pebbled chestnut gold on November 28th (Order #117842). According to Senreve's email, their warehouse received my returned items on December 2nd. According to their policy, it stated that "We’ll refund you shortly after we process your return. It may take up to 10 business days to appear in your account, depending on your financial institution." I sent them an email on December 16th, asking why I still haven't received my refund in my account after 10 business days. I contacted their customer concierge team 5 times, but they completely ignored my emails and until now I still haven't received a single reply from them. I am getting the silent treatment. I have now requested PayPal to help me collect the refund from Senreve. Senreve has horrible customer service. This was the first time I made the purchase, and it will be the last time I will ever purchase from them again, not because of the product but the terrible customer service. They received my returned items but somehow have not issued me a refund. I have been charged for the items that I no longer own. This is not an ethical way of conducting business.

SOOOO DISAPPOINTED! Bought a Vegan Bag from the Handbag Revival Sale and it is not a VEGAN bag, bad advertising. It is PU and not at all sustainable at all! Customer service was so poor, no returns were allowed even if it arrived faulty! Saw so many influencers being gifted this bag and even with Sarah Michelle Gellar as an ambassador, I thought why not try. What a waste of $500!