SenoriphoneReviews of senoriphone.com

Great Store for all your phone needs

I will never step foot in this store again and would give 0 stars if possible. Do not bring your device to this place unless you want it ruined. I had a cracked screen and took it here for it to be replaced. They where very quick with replacing the screen and it looked like new. Then I took my phone home and noticed that I was having a lot of service issues. I was no longer getting service at my house or the entire NW part of town. When I did have service in the valley, it was very few bars and had a lot of drop calls. When I attempted to make a call, it would pop up conditional call forwarding and would let me speak for a few minutes and the call would disconnect. A lot of the phone features related making calls stopped working. I took my phone to ATT they replaced my sim card, checked my service, and reset the setting phone features. They established that it was a problem with the phone, and I needed to take it to an ATT store that had tech. I do not know a lot about phones but thought maybe a wire or antenna came lose when they put my screen back on. I took my phone back to Senor iPhone to see if they could help me figure out the phone, since it stopped working after they worked on it. I dropped it off and a few hours later I was called. They stated that all the connections were good and there was no problem with anything they had done. They stated that it was still giving the conditional call forwarding but was not losing service when they used it. I went and picked up my phone, and then noticed there was a huge crack on the back of the phone by the camera. When I asked what happened to my phone and if they dropped it, they denied and asked if it was like that when I brought it in. I told them no and they proceeded to ask if, I was sure. I told him yes, that I took it out of the case and gave it to them and that the damage was not there before. I told them the crack on the camera glass was previous but the cracking to the phone itself was most definitely new. He said o well when I took the phone apart it was there, and I remember having to be careful when taking the phone apart. Which is it, are you asking me if it was there or are telling me it was there? He said that he doesn’t know what happened before he took the phone apart, but it was cracked when he got it. He then said he could ask his manager if they could do an at cost warranty repair. They broke my phone and are now telling me I must pay to have them fix it. I told him no thank you and left the store. When I left the store, I was looking at the crack to see how deep it was and if it was possible to have removed it with the crack. The case is completely shattered through and lodged a piece of glass in my finger.