The space is great but hike in rent…
The space is great but hike in rent adter 6 months by more than 25% is ridiculous!
By NICHOLAS
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
609 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Self Storage 1 is your premiere self storage location, with clean, safe, secure and climate controlled facilities in Lincoln Park (Chicago), Wrigleyville (Chicago), Houston, San Francisco, and West Los Angeles.All of our self storage facilities offer a Free Move-In Truck with your storage unit rental. We also accept packages on your behalf and offer low-cost insurance. We have all you need for packing and storing your belongings, including boxes, pads, tape, locks and more.
Self Storage 1 (selfstorage1.com) has 609 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 36 reviews with 3 stars · Clear filters
The space is great but hike in rent adter 6 months by more than 25% is ridiculous!
By NICHOLAS
Service and employees are great, but not being able to pay only the pass due amount to catch up is dumb.
By Fregoso, Christopher L.
Response from Self Storage 1· May 8, 2018
Mr. Fregoso, We strive to provide excellent customer service and want to thank you for your feedback, we will bring it up to our Manager’s attention.
Thought the rent was reasonable but raising by $50/month not long after moving all our stuff in. Probably will look to move out some where else.
By SB
Too Expensive. Been a long time customer and rates go up to often and too much.
By Mary W.
Here's the deal. They get you in for cheap and then keep hiking the rates until you leave. I went from $90 to $145 to $180 in 15 months?... What's maddening is that I called them and they had available units of the same size for $90... I'm sure it's the same with every place, but they finally forced me out...
By See you L.
Response from Self Storage 1· Jun 2, 2017
Hello, We follow the industry standards regarding rate increases, and we pride ourselves in having the most competitive rates around. That being said, we do our best to accommodate our customers regarding rates. If you speak with us directly, we are open to working with you. We are sorry to have lost your business.
I do not have any comment..
By Calvo, C.
The facilities were clean, accessible and secure. The staff was always helpful however the price went up significantly over the 2 years I used the space. I think the cost outweighed the value in the end.
By Steven
Response from Self Storage 1· Mar 7, 2017
Hi Steven, We can understand your frustration. We take pride in providing a clean and secure facility, along with excellent customer service for our tenants. We follow the industry standards regarding rate increases, and we have the most competitive rates around. We appreciate your business.
The rental raise in January is making the rental un-affordable. I'll be vacating the unit asap.
By Carole
Response from Self Storage 1· Mar 8, 2017
Hi Carole, We apologize for your unpleasant experience and we can understand your frustration. We follow the industry rate regarding rate increases. If you haven’t done so already, please contact [email protected] so we can offer you a discount to help offset your rate increase. We appreciate your business and we hope that in the future we may be able to better meet your needs.