Great Customer Service
Great Customer Service. The team is always helpful.
By Belmares, A.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
609 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Self Storage 1 is your premiere self storage location, with clean, safe, secure and climate controlled facilities in Lincoln Park (Chicago), Wrigleyville (Chicago), Houston, San Francisco, and West Los Angeles.All of our self storage facilities offer a Free Move-In Truck with your storage unit rental. We also accept packages on your behalf and offer low-cost insurance. We have all you need for packing and storing your belongings, including boxes, pads, tape, locks and more.
Self Storage 1 (selfstorage1.com) has 609 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 47 reviews with 4 stars · Clear filters
Great Customer Service. The team is always helpful.
By Belmares, A.
Great location, nice facility. Tried to set up auto payments but it didn't work the first time - not sure what happened, but the info sheet we faxed in must not have been entered into the system, and they deducted from the wrong bank account the first month. It was fixed by the second month, and all is well. Advice is just to follow up or get written confirmation.
By Denise
Good storage options. Great staff. No frills but they have great hours and reasonable prices.
By Byers, N.
Clean, secure, temperature controlled. Easy to pull up and park for a short time. I stored furniture here for a few years. Movers wrapped all furniture in and plastic which helped protect against dust. There was a pretty significant increase in the monthly rate after my first year, but I think that’s typical for storage facilities. The rate was stable for the latter part of my stay. Office staff and those who take calls after hours were always helpful. Would recommend.
By Susan
Nice people. Fair rates. Close to my home. It’s all good.
By Dixon
The staff are friendly and helpful. The facility is clean, well lit and has just the right temperature: not too cold, not too warm
By Marisita
The manager and staff were always friendly, helpful and professional. The facility was always clean and well lit, always felt my storage was safe and secure.
By ROSE
Response from Self Storage 1· Oct 10, 2019
Thank you for leaving us a rating, Rose! We appreciate you taking the time to let us know about your experience. We are here to help so if you have any additional questions, don't hesitate to give us a call or stop by the office.
Excellent facility, great location, reasonable rates, very secure clean, maintained facility. Would definitely use again and recommend too. Thanks
By Vito