Six months after moving in my rent…
Six months after moving in my rent increased more than 20%
By BRADLEY
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
609 reviews
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Self Storage 1 is your premiere self storage location, with clean, safe, secure and climate controlled facilities in Lincoln Park (Chicago), Wrigleyville (Chicago), Houston, San Francisco, and West Los Angeles.All of our self storage facilities offer a Free Move-In Truck with your storage unit rental. We also accept packages on your behalf and offer low-cost insurance. We have all you need for packing and storing your belongings, including boxes, pads, tape, locks and more.
Self Storage 1 (selfstorage1.com) has 609 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 19 reviews with 2 stars · Clear filters
Six months after moving in my rent increased more than 20%
By BRADLEY
Im very disappointed because when I started renting a storage space, there was a promotion rate of less than $100 a month n now after just a little over 2yrs im being charge $280 a month! Ridiculous! I wish I could take my junks out of d storage to save money but I don't have space.. I wish u can lower my monthly rent so I can stay with d rental..
By Disappointed R.
Response from Self Storage 1· Oct 10, 2019
Hello customer, thank you for your review. We apologize that our service did not satisfy your expectations. We stay competitive to the market value. Please feel free to contact us at 415)508-1000 to discuss any other solutions that meet your storage needs.
The raise the rates too much and elevator breaks
By Mark
Response from Self Storage 1· Aug 30, 2019
Mark, we apologize for any inconvenience this may had caused you. We try to keep our prices as low as possible. Thank you for your patience.
Raised rent for no reason. We are going to find another storage company. We get nothing in exchange for this raise.
By Patrick
Way too many attempts to automate the process which creates the inability to get anything done. E.g Should be able to call the office to change a credit card - but you talk to an outsourced person who has no accountability takes no action to help solve the problem and the entire system is broken as a result.
By ??
The staff is courteous but $50/mo. increase after just 6 months is unacceptable. And the letter doesn't even specify why so it sounds arbitrary! I don't appreciate the bait and switch...
By ATAKAN
The had drywall construction while I had my belongings in a storage unit down the hall. The storage unit was open at the top and even though I had much of it covered the drywall got under into everything.
By Wrigleyville R.
Response from Self Storage 1· Mar 7, 2017
Hello, We apologize for any inconvenience that our recent building improvements may have caused. We try our best to ensure that tenants are not affected. If you have not already done so, please contact [email protected] so that we can extend a one time discount to you. We appreciate your business!
She answer all my question and show me the unit that I was interested and very friendly and she spoke Spanish i will recommend this facility to any of my friends
By JOSE