SelenepetsReviews of selenepets.com

I would recommend exercising caution before purchasing from this company. Its refund policy does not appear to have been followed as described. It took over a month to receive a refund which I still.dodnt received for an unopened package, and I sent 10 emails requesting cancellation before the order was shipped. My requests were not addressed by customer service. I was asked to provide a photo of the post office receipt and the package, and then to track the package, even though I had initially been told the company would track it. I have not yet received the refund, and according to the company, the amount will be less than what I paid. Based on this experience, I do not plan to purchase from them again. It is oct 15 and still no refund.

If I could give this company zero stars, I would have! I wish I would have read the reviews on TrustPilot before buying this product! All of these negative reviews are accurate! I still haven’t received my order from 12 Sep 2026. Then I contacted the company to ask for an update on my order. It is now over a month later and they still can’t tell me when it will arrive nor can they give me a correct order number that works in their system to track my order. I also contacted them because I didn’t want to receive filters for a product that I never received. I have sent countless emails; however, they only responded once without answering any of my questions. There is no phone number for this company nor for the parent company either so they only way to contact them is through email, which they don’t respond to in a timely or appropriate manner. My next step will be to contact my banking institution to file a complaint/dispute and try to get my money back even if that means getting a new credit card. This will happen in the next 48 hours if they don’t respond and resolve my situation.

BUYER BEWARE: Confusing Checkout, Broken Cancellation Promise, and Deeply Questionable Business Practices I strongly caution anyone considering purchasing from Selene Pets to read the company's independent reviews before placing an order. My experience with this company has been absolutely appalling. Selene's checkout process was so confusing that I didn't even realize I had finalized a purchase. When I discovered that an order had been placed, I contacted the company to cancel it within approximately 30 seconds. Selene explicitly agreed in writing to cancel the order. I have emails documenting this agreement. Despite that assurance, Selene shipped the order anyway. Here's what makes this particularly outrageous: Selene's own published FAQ explicitly states that "Orders can be cancelled within 60 minutes of purchase." I requested cancellation within 30 seconds, well within their advertised cancellation window, and received written confirmation that my request would be honored. Rather than acknowledging their failure to honor the cancellation, Selene is now telling me that I must wait for the package to arrive, photograph it, contact customer service again to obtain a return address, arrange return shipping using a carrier of my choosing, provide tracking information, and wait for their warehouse to receive the package before a refund will be processed. They have not offered to cover return shipping. All of this for an order I never intended to finalize and attempted to cancel almost immediately. After this experience, I investigated the company's reputation and was alarmed to discover numerous negative reviews describing remarkably similar problems, including confusing checkout procedures, unexpected charges, difficulty canceling orders, and frustrating refund processes. Some customers report having to dispute charges with their credit card companies. What is particularly disturbing is that my experience does not appear to be an isolated incident. Other customers have described similar situations in which they attempted to cancel orders almost immediately, only to be told that the merchandise had already shipped and they would need to navigate the return process. I find these business practices deeply concerning. At best, this reflects an extraordinarily poorly designed checkout process and unacceptable customer service. At worst, it raises serious questions about whether the company's ordering and cancellation processes are designed to make it unnecessarily difficult for customers to reverse unwanted purchases. This is not simply poor customer service. Selene failed to honor both its own published cancellation policy and an explicit written agreement to cancel my order, then shifted the entire burden of correcting its mistake onto me. I have retained the email correspondence documenting my immediate cancellation request and Selene's written agreement to honor it. I am now pursuing a dispute with my credit card company. I deeply regret dealing with Selene Pets. My advice: Stay away from this company. Read the independent Trustpilot reviews and Better Business Bureau complaints before giving Selene your credit card information.

What a horrible company. There is no phone number and they do not respond to e-mail. Once you order, you are a. prisoner of the overpriced dog bowl.

Ich habe am 26 Juli einen Hundetrinkbrunnen (7 L ) plus Zubehör für 180€ Bestellt aber ich werde nur vertröstet aber mein Geld bekomme ich nicht zurück.

BUYER BEWARE!!! Do not buy!!!! I can’t get a refund of the most expensive dog dish I’ve ever purchased because one of their shippers or they didn’t have the complete address so Canada Post couldn’t deliver and return to sender, my order confirmation has the exact address! $150.00 down the damn drain!

I purchased the small doggie water fountain plus a lifetime warranty. The bowl lid didn’t fit quite right and the pump didn’t want to slide easily into the lid. The pump didn’t last a week. I have emailed the company twice and messaged them on facebook with zero response. I do not recommend doing business with this company.

My dog wouldn't drink out of the fountain and they offer a 365 day return policy. The issue is, you submit a return request on their site and have to wait for them to email back with a list of items to return and a form. They never respond at all! Then they send a $60 filter after requesting to return the product and claim my email isn't in the system. Horrible horrible scam of a company.