Selectel WirelessReviews of selectelwireless.com

Selectel replaced my screen protector with no guarantee. The next day, it was cracked. I returned it and received a 50% discount. This got my attention and I recommend them to friends & others

Recently I signed up at the Waterloo, IA office with the assistance of an employee named Brittany. Her knowledge and professionalism is outstanding!! To say the least her overall customer service skills are great. The ease and patience she had in teaching me how to sign up and the overall situation was a n easy experience.

very grateful for the call monthly before my plan expires

The customer service in London, KY. Is "top notch". Melody will do her very best and go above and beyond to make sure of it. If you have any questions or concerns, the ladies will take care of them or will find someone who can. Need your phone fixed? Give them a call. Best Rates in town. 606-878-1680

Great experience

I’ve never had service so awful that I felt I needed to write a review! I brought my IPad for a battery replacement. It’s an older model so they had to order the battery. They gave me fair warning it would take a week and a half. After not hearing back for 2 weeks I decided to call. They informed me that they had ordered the wrong battery and they ordered the correct one and it would be arriving within a couple days. I get that it happens and they assured me the battery would get there in a couple days and they would call. The tech called me, however she was calling regarding a completely different electronic. Realizing her mistake assured me I would be fixed in a few days. Called a few days later…battery hasn’t arrived yet, we will call you when we receive it. Never called so I called and they informed me that the shipping company tried to deliver the battery but they were out of the office for an “event” and were hoping it would be redelivered the next day. At this point I told them they have two days and that I would be picking up my iPad either fixed or unfixed because we were at the 3 week mark and this is getting frustrating and I was tired of the lack of communication. The morning I was planning to come, I got a call from one of the employees saying that the tech left a post it on my iPad saying they didn’t get to it and that if I took it back they would not refund my deposit. The battery had finally been delivered. The icing on the cake is the case my iPad was in came back scratched and liquid marks were in on the inside. I can’t get a hold of anyone at this point to complain and probably will loose my deposit.

Took my phone down there today to get a battery replaced. They inspected the phone, noted the battery was bloated. The screen was not damaged in the slightest. They called me to tell me they broke the screen when removing it to get to the battery. They want me to pay for it. Nope. They refused to replace what they broke saying "you signed a paper"... NEGATIVE 5 stars if I could.

The service and plans both are horrible. I purchased a yearly plan and didn’t realize it was only 2,000 minutes, upon purchasing the plan my data ran out within 30 minutes. My phone was turned off within a little over a month, before purchasing a regular monthly plan which is more cheaper. Basically it’s ridiculous.