See's CandiesReviews of sees.com

Horrible customer service for sure. Will be looking for a local chocolate shop to frequent and will no longer be a customer. Store was closed, when hours of operation stated they would be open, reached out to customer service (Charida Customer Specialist)and they offered a $5 coupon which they never sent! "As a one time courtesy, we'd be glad to send you a $5 e-gift card to replace your coupon. The gift card will be able to used on Sees.com and in stores and has no expiration." After review the gift card was issued. Thank you review team for following up.

Went to Sees Candy yesterday. Counter worker did a terrible job packing my candy and then put it in an oversize box. She refused to cut into pieces 2 of the candies i wanted and just put the whole roll in a bag. To top it off, the candy was old and stale. My mother was shocked. I dont know if this was racism or ignorance.

I placed an order for Easter (2026) which was shipped on 3/26/26. The ordered arrived on 4/1/2026 and was completely melted!!!!!! Terrible Terrible Terrible!!!! By the way, it was NOT shipped with any type of ice etc. I will NEVER place another order with See's Candies again!!!

I usually buy 10 to 12 Coconut Easter eggs from See’s and this year they don’t have them. My mom buys just as many as I do to give to family members. Our Easter is ruined because everyone in my family loves them

DO NOT buy into their scam of purchasing 40.00 worth of candy during the months of June through December. You get a sticker on a card each month and then supposedly they email you a gift card for 50.00. After 5 attempts my husband never got his and when I went in to use mine, they said it had already been used!!!! Absolute scam!!! Don’t fall victim like we did. The candy at Chocolate Cottage is better anyway!

Ordered a Valentine's chocolate box on January 31st, with the website and email confirmation stating delivery would be between Feb 11-13. They sat on the order for over a week and now won't be delivered until the week after Valentine's Day. Awful customer service.

I am a long-time See’s Candies customer and have spent thousands of dollars on their products, often ordering online due to limited East Coast locations. While placing a Valentine’s Day order, the website prominently stated “Order by 2/6 with Standard Shipping.” Relying on that, I spent over 25 minutes on the phone placing a custom order. At the end of the call, customer service could not confirm delivery by Valentine’s Day and stated there was no guarantee. Neither the representative nor escalation could explain or reconcile the website message. As a result, I canceled the order and wasted significant time. This inconsistency between advertised shipping information and customer service guidance is misleading and unacceptable for a Berkshire Hathaway company.

The 2lb box of candy that I ordered pick a mix did not come as I placed it. When contacting customer service Lizette wanted pictures of the candy that we received. I took this to be a sign she did not believe me. We took the candy to a party as we assumed it was the correct order. I have never been treated with such disbelief as to have to take pictures of food and editable candies. Remember for anyone else you have to take a pic when you get it before you eat anything or you get humiliated.