Seelbach'sReviews of seelbachs.com

Would give zero stars if able. Ordered through Shop. They created a shipping label for UPS but never actually shipped. I emailed them, and they did email back that they don't have the product! So they took my money and created a fake shipping label. Now I have to fight with Shop to try to get my money back because they created a fake label and I don't have the awesome present I ordered for my man's birthday. Avoid this company like the plague!

Not too happy. First I placed my order on December 12th, their ensure by Christmas delivery. Arrived the 26th,I get it, order placed at 4:30 pm so I guess I’ll let that slide. But, both bottles were shipped out together, only one of bottles was in the package. Packing slip also stated both bottles should be in there. I reached out to customer service, got back quickly but they then proceed to tell me that bottle ended up being sold out so that’s why only one was shipped. No communication prior to sending an order!? I look like an idiot telling someone there Christmas gift is on the way and will be arriving. Jerk move Seelbachs! Then on top of it they refund me the bottle and then refund me just the difference in shipping from the one bottle up to two! I ordered cause two was a good deal, one bottle I would not have been willing to pay that much for shipping. All around terrible experience. I don’t think I’ll order again.

I had ordered a bottle about 2 weeks out from a trip I was going on. It hadn’t shipped after 5 business days so I sent an email trying to find out if it would be here before I left (I live I’ve a state you need to sign for alcohol). They said they were try and get it shipped with the next 2 days. Sure enough to bottle shipped out with overnight shipping. The problem came the next morning when UPS reported my package damaged and the contents discarded. I email Seelbachs and before the end of the day they had another shipping label created and another bottle sent out the next day again with overnight shipping. This one arrived I damaged and several days before I have to leave.

Their customer service is awful. All I wanted was an estimated deliver date (EDD) and they would simply say the shipper had the package and to be patient. I was not anxious for the package, I needed to know when it was coming due to a busy schedule. So I asked Seelbach for the shipper's contact info because the shipper - We Ship Express - also did not provide the EDD and there was no contact information for them. Seelbach would not respond to my email. There is no phone number for Seelbach, they only use email. I guess that makes it easier to ignore their customers. So it was too bad so sad, UPS and me are both spending unnecessary time because of poor customer service. Now, UPS is trying to deliver the package but I have prior commitments (hence my need to know the EDD), and am hoping to juggle multiple projects to meet the delivery. Hopefully I either get the package or a full refund, including shipping costs, if this fails.

I have consistently had wonderful service! A problem with one bottle of a three bottle shipment was quickly replaced. First problem in multiple purchases, I highly recommend them!!!!

I placed an order for 3 items, I’ve received 1 and paid for 3, $298. Blake is not responding to my emails regarding this issue. Would not recommend purchasing from Seelbach. 10/9/24 still no ship date or product. 10/22/24 they canceled my remaining items and did not bother to tell me. Shop elsewhere if you want your product.

My 3 bottles arrived today, fast delivery, great packaging, and the 3 I ordered are all distinctly different, and beyond delicious. So grateful I found your establishment!!! Will definitely be ordering more!!!

Absolutely the best customer service ever! Friendly staff and they went to the extra length to get me my package in two days! This is the 12 item I’ve ordered from them and everything has always been flawless. I would give them 20 stars if available!