Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
33 reviews
Securian FinancialSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
To be confident in your financial future, you need to trust the strength and commitment of your financial organization. For more than 140 years, the Securian Financial family of companies has been developing innovative insurance and retirement solutions to meet the evolving needs of individuals, families and businesses. Offered through partnerships with employers, financial professionals and affinity groups, our products help bring peace of mind to more than 22 million customers throughout the United States and Canada. We are trusted by our partners and customers to fulfill our purpose of helping to build their secure tomorrows.
Securian Financial (securian.com) has 33 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 29 reviews with 1 star · Clear filters
Most disappointing and frustrating Insurance company i have ever dealt with. Had direct deposit set up to pay the policy. The payments were comming out of my bank account but we were getting late fees and notices we wernt paying. The money is gone. Customer service hung up on me when I called to try and get help correcting the payment issue. We had to surrender the policy.
By Timothy C.
12 years paying into the insurance Never claimed About 2.5 months ago submitted a claim Still no decision Therefore perhaps losing access to well earned and deserved BMO products. Thus far this insurance underwhelms greatly.....and I shall look for another one. SECURIAN - you disappoint enormously.
By Alexander K.
My father left me a policy and this company wants me, a disabled person to play some sort of weird game of Simon Sez. I have sent the same claim form in three times and they just wont give MY money back. I cannot recommend this company. You should not have to fight for your OWN money. They just pick someone to harass and go full ham. This has been going on for MONTHS. They just want to keep my money. They dont seem like someone you should trust. Hopefully others have had more positive interactions with this company. I have not.
By Thomas W A.
Response from Securian Financial· Jan 16, 2025
Hi Thomas, we regret to hear your experience has not met your expectations. Your feedback matters and we want to make sure we can address your concerns. Please call 1-800-328-9442 for Claims or 1-833-810-8260 for Customer Service. -LG
My wife has Securian life insurance. All of the payments are made automatically via ETF. The account is set to paperless. Nevertheless, Securian fraudulently charges a $2.00 paper statement fee every time. We emailed them and they refused to resolve the issue. I'm sure this cannot be legal.
By wordbuilder
This company is horrible. So disappointing that my employer chose them to continue our life ins. They have no customer service, can't get thier processing correct and takes fighting with them to get anything done. Find any other company if you can.
By Nick M.
I applied for supplemental life insurance through my company and the underwriters had the audacity to deny it JUST because I have Type 1 diabetes. The manager was of absolutely no help and really could care less. I am going to file a civil complaint in court for discrimination. This company is a rip off and discriminatory against people with disabilities!!!! They are a SCAM!!!
By Cindy
This company is the worst. Please don't waste your time or money. They don't process the claim in a timely manner, and they will do everything not to pay. I don't think anyone there knows what they're doing or what type of service that they provide. A 1-star rating is too much for them.
By scam C.
Response from Securian Financial· Jun 7, 2024
Greetings - We regret that the service you received did not meet your expectations. Your feedback is crucial to us, and we would appreciate the opportunity to hear more about your experience. Please give us a call at 855-651-3500. - AM
It is a scam they take the money and then they will do what they can do best , find a reason not to pay for what they signed up for. Do not waste your time and money they are a scam.
By Craig J.
