Secure The BagReviews of securethebag.com

Response from Secure The Bag· Aug 7, 2023

Thank you for taking the time to leave us a review! We're thrilled to hear that our support team was able to respond to your email and resolve your account issue in a timely manner. Your satisfaction is our priority, and it's always great to know that we've met or exceeded expectations. We're here for you whenever you need us, so don't hesitate to reach out with any future questions or concerns. Happy trading, and thank you for choosing Secure The Bag! 🚀 -Secure The Bag Support Team

Response from Secure The Bag· Jul 10, 2023

Dear Duke Pe-Ge, Thank you for sharing your concerns and I'm truly sorry to hear about your disappointing experience. At Secure The Bag, we deeply value transparency, and we make every effort to ensure our practices are straightforward and in accordance with established trading rules. While I understand your frustration regarding the disabling of your account, our records indicate that the account in question had breached the 5% daily drawdown limit. The equity of your account was calculated at $101,511.25 on the prior day, and the limit was surpassed when the equity and balance decreased to $96,141.44. Please be aware that our risk management policies, including drawdown limits, are put in place to protect both our traders and our firm. This rule applies irrespective of whether the markets are open or closed. These measures are designed to minimize the potential for significant losses and maintain a healthy trading environment. I appreciate your feedback regarding our proposed solution. We did offer a 10% discount on a new challenge in recognition of your prior successes, and with the belief that you would overcome this setback. Our intention was never to give the impression of being dismissive or presumptive. However, we understand that this situation has caused you disappointment. We deeply regret any misunderstanding and are ready to discuss this further if you would like more clarification or if there are other ways we might be able to assist you. Our goal is always to provide a fair and supportive trading environment and we value your insights as we continually strive to improve. Best regards, Secure The Bag Support Team