Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
152 reviews
Secure Mark USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Secure Mark USA specializes in comprehensive trademark services, including trademark registration, monitoring, renewals, and consultancy. Their team of experienced trademark Case analysts helps businesses protect their brands through the U.S. Patent and Trademark Office (USPTO) registration process, ensuring exclusive rights to logos, names, and slogans. Secure Mark USA also offers Amazon Brand Registry assistance, cease-and-desist services, and support for office action responses. Trusted by over 1,000 clients, they provide efficient, affordable solutions tailored to both small startups and large corporations.
Secure Mark USA (securemarkusa.com) has 152 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
152 approved reviews, newest moderated first
Tim was very on top of things and submitted the application right away.
By Brittney P.
Response from Secure Mark USA· Mar 24, 2026
Thank you for your feedback! We’re glad to hear that Tim stayed on top of everything and got your application submitted promptly. Providing fast and efficient service is what we strive for. We truly appreciate your trust in Secure Mark USA! Warm regards, Team Secure Mark USA
They were very professional still working with them
By Sean J.
Response from Secure Mark USA· Mar 22, 2026
Thank you for your feedback! We’re glad to hear you’ve had a professional experience so far. We look forward to continuing to work with you and supporting you every step of the way. Warm regards, Team Secure Mark USA
Mr. Austin Phillips was extremely helpful to us and answered most questions we had, before we asked them! He provided excellent backup information on Securemark USA's services which allowed us to be 100% confident in our choice to utilize their services.
By Laurie C.
Response from Secure Mark USA· Mar 19, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Austin was able to provide proactive guidance and answer your questions even before they came up. Building confidence through clear information and support is exactly what we strive for. We truly appreciate your trust in Secure Mark USA and are glad you felt 100% confident in choosing our services! Warm regards, Team Secure Mark USA
I initially filed my trademark application myself and unfortunately made several errors, which resulted in an Office Action from the USPTO requiring a formal response. A friend referred me to a law firm that specializes in trademarks, but they required a $2,500 retainer just to review the Office Action. I was hesitant to trust the many services reaching out to offer help, but Secure Mark stood out by offering to review my situation and provide a clear breakdown of my options. Rick took the time to explain everything in detail, including the different paths forward and the associated costs. His pricing was very reasonable, and he made the entire process straightforward and easy to understand. I truly appreciated the transparency and professionalism, and I will absolutely use Rick and Secure Mark again in the future.
By Jeff O.
Response from Secure Mark USA· Mar 10, 2026
Thank you for taking the time to share your experience! We’re glad Rick was able to review your situation, explain your options clearly, and provide a transparent path forward after the Office Action. Situations like that can feel overwhelming, especially after filing on your own, so we’re happy we could help make the process clearer and more manageable. Providing honest guidance, reasonable pricing, and straightforward support is exactly what we strive for at Secure Mark USA. We truly appreciate your trust and look forward to assisting you again in the future. Warm regards, Team Secure Mark USA
Scott Harper worked with me through all of my fears related to the scrambling rate and initial trust concerns. He provided everything I needed to assure me that this was not a scam. Even with that, I still required more time and information, and his patience ultimately won me over. He has worked with me to move forward in the process. Overall impression: Trust and transparency - He demonstrated clear, thorough communication to address concerns about legitimacy. Patience and support -His willingness to provide additional time and information was instrumental in my decision to proceed. Progress and collaboration -He effectively moved the process forward in a collaborative manner. I would rate Scott Harper 10 stars for his professionalism, responsiveness, and dedication to client assurance.
By Tiffany B.
Response from Secure Mark USA· Mar 10, 2026
Thank you so much for sharing such a thoughtful and detailed review! We’re truly glad that Scott was able to address your concerns with patience, transparency, and clear communication. Building trust and ensuring our clients feel confident in every step of the process is extremely important to us. It’s wonderful to hear that Scott’s professionalism, responsiveness, and dedication made a positive impact on your experience. Your recognition of his efforts and your generous “10-star” praise mean a great deal to our team. We sincerely appreciate your trust in Secure Mark USA and look forward to continuing to support you throughout your trademark journey. Warm regards, Team Secure Mark USA
I'm working with Austin Phillips at the moment and he's been very helpful with the trademark process. It's my first time doing this and he explained everything to me in a very pleasant manner. Thanks for everything, would highly recommend.
By Chris B.
Response from Secure Mark USA· Mar 10, 2026
Thank you for your kind feedback! We’re glad to hear that Austin has been helpful and made the trademark process clear and comfortable for you, especially for your first time. Providing patient guidance and clear explanations is exactly what we strive for. We truly appreciate your recommendation and your trust in Secure Mark USA! Warm regards, Team Secure Mark USA
Rick Barnes was so knowledgeable! Each communication I received was thoughtful and specifically to my issues at hand.
By Shirley E.
Response from Secure Mark USA· Mar 9, 2026
Thank you for your kind feedback! We’re delighted to hear that Rick’s knowledge and thoughtful communication made a positive difference in your experience. Providing clear, personalized guidance is something we truly value. We appreciate your trust in Secure Mark USA! Warm regards, Team Secure Mark USA
Paxton Wells, at Secure Mark USA, walked me through the process and help make it a smooth and simple task. He has been available during the months that followed ready to help.
By John B.
Response from Secure Mark USA· Mar 9, 2026
Thank you for your kind feedback! We’re glad to hear that Paxton was able to guide you through the process and make everything smooth and easy to understand. Ongoing support is very important to us, and we’re happy he has been there to assist you even after the initial filing. We truly appreciate your trust in Secure Mark USA! Warm regards, Team Secure Mark USA
