SeaWorldReviews of seaworld.com

I was a season pass holder and attempted multiple times to resolve an issue where I couldn’t access my passes. Despite spending significant time on hold, I was unable to get assistance. Seaworld continued to charge me for passes that were unavailable through the app or website, despite my repeated calls to customer service. When I finally spoke to a representative, I was told that it was “my problem” for not driving to Orlando to check on my passes. I was also told that my passes were available and that it was my fault for not using them. To make matters worse, I was hung up on twice, and the representatives displayed poor customer service, lacking active listening and professionalism. No one was able to help me or even cancel the passes I couldn’t access. I honestly just want a refund for the time I was unable to use my passes. This experience was incredibly frustrating, and due to the disrespectful customer service interactions, my family and I will not be returning. A company of this size should prioritize customer service and accountability, yet my interactions showed a complete disregard for customers. Very disappointing.

This place is the definition of animal abuse I would like to say that the tanks of the animals in this place are so small half the animals probably could move .

We have just returned from Orlando and whilst there we had a spare day so decided to go to Seaworld we spent over $900 for 4 adults and 2 children. It was the worst day of the holiday and not worth wasting $900 on. Everytime we went to go on a ride we looked at the queue time, but when we joined the queues we would move a short distance and then stop then after 30/40 minutes waiting with no announcements (depending on which ride it was) one of us would go back to the entrance and ask why the queue wasn’t moving or why no announcements were being put out regarding the wait only to get sorry I don’t know or just a shrug of the shoulders.one ride called the ice breaker had a wait time of 20 minutes, but there was no one at the entrance checking people going through the Quick queue. We went through the General queue only to find it took40 minutes to get to the ride because we noticed the same people kept coming through the Quick queue because of no one checking them. When we got to the ride we were told our granddaughter couldn’t go on it as she wasn’t tall enough we complained about no one at the entrance to tell us this and about people queue jumping, but once again they didn’t seem interested. This happen to several other families. Both male and female toilets in the park were filthy, most of the urinals were out of order. The toilet cubicles in both male and female were disgusting or broken. We walked across the boardwalk to get to the other side of the park on several occasions the 1st time was around 11am as we crossed there was two big piles of vomit I complained to 3 members of staff during the day about this and even when we left the park they were still there by then they were really dried out. All day we would see a ride working then go and get in the that queue only to find it stopped working. The only rides we were able to get on was the Ice Breaker and the water ride. I wrote a complaint to Seaworld only to get a generic reply from them. I then replied to them telling the they hadn’t addressed any of the issues I’d previously put to them to which I got another email back from Seaquest saying. Dear Phillip, Thank you for contacting United Parks and Resorts®. I am sorry to read about your disappointing experience during your recent visit. I only wish you would have stopped by Guest Services on the day of visit to have your concerns addressed immediately. Once again, we sorry for the overall inconvenience. We did complain at Guest Services and got sorry but due to the volume of people and it being the summer holidays we sometimes experience issues within the park. I said it was Easter break not summer. That still doesn’t explain the lack of staff, why the rides kept breaking down, no announcements, and lack of hygiene. But we were still not getting any results from them not even when I asked foe some of our money back. We didn’t go there to see poor animals being exploited we went for the rides, I am sorry to say but the sooner this place closes down the better it’s a blot on the Orlando name and it doesn’t come close to any of the other parks. DON’T WASTE YOUR TIME OR MONEY ON GOING THERE

I feel disgusted knowing people do this to animals, they need to be free not in a prison for you to enjoy. Hope you feel bad about yourself if you ever visit this place be Ashamed

Never going here again, my parents paid around 1000 dollars for our tickets so we could ride the rides, but it did not end up so well, after we rode 2 rides, we got on one more, but that one closed mid way and we had to get off early, and then we went to a river ride, but right when we were about to get there, it broke down and we had to leave the line, and then our quick pass didn't work on a water boat ride because it was not the right one, which is stupid because sea world didn't say we needed a different quick pass for those rides, so we waited in the main line, and it kept breaking down, and coming back up, and people were stuck when they were on the ride in the sun, and after 2 hours of waiting, we have to leave that ride because it was "broken". Once we got out, ONLY ONE RIDE IN THE ENTIRE PARK WAS OPEN, I KID YOU NOT. We went to go complain, and guess what, they treated us like idiots, they kept saying the rides worked all day, which was bullshit, and even some of the workers were laughing at us when we complained. And sadly, a father and daughter were next to us also doing the same thing, and the father took her daughter to san atonio sea world ALL THE WAY FROM KANSAS. They kept saying it was too "windy" but i didn't feel a damn thing. SO WE GOT SCAMMED 1000 DOLLARS CAUSE OF THE DAM IDIOTS WHO WORK THERE. If they had to close most of the rides down, they should have just closed the park for that day if it was "too windy". Might seem like a friendly theme park who "cares" for their animals and their guests, but no, they could give a dam about us and the animals, they just care about their money.

Great and fun animal shows, cool roller coasters and rides, and fun Christmas events for kids and adults year-round. The Christmas events are excellent, with extraordinary real Christmas music, dynamic light shows, and fun ice skating presentations.

Terrible that animals are treated like this. How can you look at this as human. You have to have no humanity left to accept that a (animal) child is seprated from their mother and family and find that entertaining! Emberassing!

Wow the neglect. These animals should be in the wild, They are unfairly treated and the aggression you see from the animals it’s so sad