SeautorobotsReviews of seautorobots.com

Seautorobots was very helpful in determining what my problem was and how to solve it. Everything was communicated in a timely manner and I appreciated that

Tried to call the 800 number- no answer. Decided to order replacement and was rewarded with a $50 coupon. It’s a good day, Tater.

I didn’t like the idea that I had to wait 6 to 8 days to get it

Purchased a robot that stopped working, so I contacted the support email. Sent the proof of purchase. They promised to send a replacement after several back and forth emails. It has been nearly 4 months, and now I am receiving no response.

I wish i could leave zero. I bought a robot on Amazon, worked 4 months great, now something is wrong with it, i bought a warranty, made a claim, denied and said under manufacture warranty for 2 years. Now i call, got hung up on, on hold 3x, i emailed 2 times to support, heard nothing. wish i looked reviews up 1st before buying.

Bought a Seauto Shark in Dec 2023. It worked great for about 6 months and then it suddenly stopped and says “ issues with IMU”. I contacted customer support and they asked for a video and copy of sales invoice. I sent these items and they said they did not have anymore to replace it. I have heard nothing from them since. They could easily offer to send a different model robot or refund the cost of the Shark. Stay far away from this company, they have little to no customer support and clearly do not stand behind their products. Would give it zero stars if I could.

You followed up when I had a problem checking out; that’s good solid customer service! Also, I need a pole to retrieve the unit from the water. Please send me one if it is not included in the package I purchased. Thanks

Fast response and offer for a buy one get one free on the item I purchased.