Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
479 reviews
SeatingmindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 15 years, we have been selling high end office and home seating. We carry popular brand names such as Herman Miller, Steelcase, Humanscale, Knoll, Haworth, Eurotech, Fine Mod, Flash Furniture and more.We offer a huge selection of affordable office chairs, executive chairs, side chairs, drafting stools and stools for just about any seating needs you might have in your home office or workplace.No matter what you are looking for in office seating, we are sure to have it for you here at Seating Mind.
Seatingmind (seatingmind.com) has 479 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 42 reviews with 4 stars · Clear filters
Would like to see more photo views of chairs (front, rear, side) and short description of controls.
By Neil A.
Response from Seatingmind· Jun 29, 2020
Thank you for your review and comments. We try to take as many photos as possible but we will try harder.
They have now assured me this will be corrected. I appreciate the response. I had no other problems with the company and could recommend them based on customer service. I cancelled the order the next day, no fault of the company, I just did not realize it was a refurbished chair and I have a very bad back and need to be sure all of the lumbar support properties of the original chair were retained. I received an acknowledgement of the cancellation and was told the refund would take about 5 days. It is almost one month later and I have still not received it.
By Bonnie K.
Response from Seatingmind· Jun 19, 2020
This will be corrected. We were catching up from the pandemic. I sent it to the right party internally. You will be contacted shortly.
Well, my experience with Seating Mind was mostly good. When the Covid-19 Work From Home order was announced at my company, I immediately went shopping for a reliable desk chair. I ordered a used Herman Miller Airon chair from Seating Mind on 3/30/2020. My order showed that a FedEx Shipping ticket was created on the same day, but things kind of stalled at that point. With the pandemic in full swing, I was not surprised that shipping was delayed, but communication via phone and email was non-existent and my on-line account did not show any status change for about three weeks. I did eventually receive an email from Customer Service and my chair arrived about 4 weeks after the order was placed. I had ordered an optional set of "rollerblade" casters to protect the wood floor in my home office, but the chair arrived with standard casters. I reported the problem through the "Messages" feature of my on-line account and Seating Mind quickly addressed the issue to my satisfaction.
By Joe B.
Response from Seatingmind· May 8, 2020
Thank you for your kind review. Yes indeed your order was processed at the beginning of the pandemic and we worked throughout the 'storm' to get things moving as quickly as possible. We truly appreciate your understanding. Most people are not so forgiving and publicly give us a bad rating when they know that we are working extremely hard during unusual circumstances. That is why you make our day when we read a testimonial such as yours.
I ordered a Leap v2 in leather with the expectation that this would be a refurbished (i.e. not new) chair. While I personally felt the shipping was a little slow (11 business days), this time frame is within the guidelines stated on their website. It was free though and package was 60lbs, so at the end of the day, not bad. Once shipped, the chair arrived promptly (next day). The Leap was in pretty decent shape. I must admit I was a little worried with all the negative reviews here, but it arrived, as expected, a slightly used chair. Is it in perfect shape? No. Are there some dings and bumps? Yes, but nothing that affects the usability of the chair. The leather was in good shape, although some of the connective upholstery was a little worn down. Overall, good experience. You really can't beat the price for what you get.
By Travis B.
Response from Seatingmind· May 6, 2020
That was so kind of you. We could not have expressed that better. We do not hide the shipping time. It is clearly posted on the web site. We sometimes need the time to actually do the refurbishing and that is why it is not shipped the day of the order placement. On top of the that we have been working around-the-clock to fulfill as best as we can the influx of orders due to the work at home situations that occurred during the last few months. We actually have thousands of satisfied customers - a rating of 4.7 out of 5.0 on shopperapproved.com and we are proud of that. So once again, thank you for taking the time to post an unsolicited positive review on out behalf!!
Good price for a trusted brand chair, took way longer to get than I expected, almost a month, but it did arrive. So far so good, the chair is comfortable, the right armrest is a bit loose but I'm hoping I can figure out how to tighten it up.
By GSC
Response from Seatingmind· Dec 10, 2019
Thank you for your compliments and feedback.
Nice choice of chairs at reasonable price. They do reply to your phone calls and/or emails within 1-2 business days.
By Mohit K.
Response from Seatingmind· Aug 29, 2019
Thanks Mohit, We process hundreds of orders each month and we thank you for taking the time to share. Your order is on its way! Enjoy your new chair!
I ordered 2 chairs for my office to try out before placing a larger order with SeatingMind. I read some of the sketchy reviews saying they had issues with shipping and with the products. These ARE refurbished chairs, which their website did indicate that if the chair was not listed as Refurbished then it was new. I checked with the sales guy and he said it was refurbished, either way its fine. We received the 2 chairs that I ordered within 72 hours after I placed the order. I ordered on Tuesday and they arrived Thursday. They arrived in a box, full assembled. I just had to take them out. They are both in great condition. The Herman Miller Celle is a bit more worn, while the Allsteel Acuity is in better overall shape. People in the office are sitting in them and choosing which they prefer and then I will place a larger order and write another rating regarding that. I bet it will take a little longer. Some of these people are ordering a hundred chairs and they must think this is Amazon with machines getting these chairs ready for shipment. I believe this is a smaller company operating in New Jersey, so I won't be surprised if its longer than 2 days when I order 20 chairs. Either way I wanted to let people know that I had a good experience.
By Sarah S.
Did not give five stars because they failed to answer a question about warranty. Otherwise, for the price I am satisfied.
By Raymond A.
Response from Seatingmind· Mar 4, 2019
Our apologies that you did not receive a response to your question. Please see our terms page on our website https://seatingmind.com/terms/ for information on our warranty. Should you have any additional questions feel free to contact us at [email protected].
