State Department Federal Credit UnionReviews of sdfcu.org

The Fair Hearing score

2.2/ 5

Poor

11 reviews

State Department Federal Credit Union2.2Poor

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State Department Federal Credit Union (sdfcu.org) has 11 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.

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Oct 7, 2026
Failures in the Loan Servicing Department
I closed my HELOC account in June 2026. Preparing to sell my Arlington VA property, which is now under contract, I learned last week that SDFCU had not recorded a Certificate of Satisfaction for the HELOC with the county, though SDFCU has three months to complete this legally required action. I contacted the Loan Servicing Department right away, and the agent apologized for "the slight oversight." The agent said they would prepare the document for notary and trustee signature, but this problem is not yet resolved; the COS document has not yet been recorded with the County, and this could cause a delay to our sale closing next week. No SDFCU management member has followed-up with me, despite multiple emails to SDFCU.org and calls to Member Svcs. The Loan Service agent has not been fully forthcoming in this matter either. The first document they sent out had mistakes. The corrected document has not yet been received by SDFCU's third-party processor, and the agent cannot assure me it will be recorded on time.
By Lew