Admin loves Sfax
Sfax is great for our department, easy to use, and easy to maintain.
By Cindy
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
97 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sfax is an industry-leading HIPAA secure cloud fax service, offering a completely secure way of transmitting electronic documents and protected health information.Designed to withstand the rigors of healthcare, Sfax enables you to send, receive, annotate, digitally sign and manage faxes without printing a single physical document. All your documents are protected by strong encryption within our SSAE16 Type 2 data centers. Safely manage all your faxing with powerful, easy to use features and enterprise-level flexibility with our Fax API for easy interoperability.
Sfax (scrypt.com) has 97 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 9 reviews with 4 stars · Clear filters
Sfax is great for our department, easy to use, and easy to maintain.
By Cindy
I have a positive experience with Sfax and use them daily for my business. I would and have referred them to other businesses. Their online system is easy to use and they are available if and when needed. Overall we trust them and wouldn't want to go anywhere else.
By Bridgett
We use sfax, very stable if unimaginative product.
By Gene
Response from Sfax· Mar 7, 2017
Thanks for your review! If you have ideas for improving the product we'd love to hear from you!
Rating scale is very flawed. Great is not a valid label between Average and Excellent. There is no difference between "Great" and "Excellent". The appropriate rating scale labels should be: "Very Poor/Poor/Average/Good/Very Good" "Great" should be labeled "Good", and that would be my rating of Scrypt/Sfax. The results you are receiving from this flawed poll will likely skew more positively than they should, and the information will not be very valuable to you.
By David
Scrypt's SFax is a solid HIPAA compliant offering with the API's, interface partnerships, and platform to provide great value to healthcare companies of all sizes. They are priced very well. What is holding them back in eFax is mobile application support for Android devices which would allow more customers to ditch expensive copper line contracts. While they have other products, none stand out as much as SFax. Their partnerships with EMR vendors and their print capture driver will help increase exposure. Their secure messaging platform is in a crowded field, but is worth a look while we are shopping other vendors.
By Troy
Overall Sfax works well, I wish it was a little more user friendly.
By Cassie
Easy to use. Very nice you can look up old faxes and fax from w/in SFAX
By Amanda
I like everything about this online fax machine! The only improvement that I would make is to have a confirmation emailed to me for every contact that is faxed to (when choosing more than one at a time). I used to get a confirmation for each contact when choosing more than one at a time, but it recently stopped and I only get a confirmation for the first contact that I sent to. Thank you for this great product!
By Active S.
Response from Sfax· Dec 7, 2016
Hello, Thank you for your feedback. This is a feature that we do support. Please reach out to our Support team at [email protected] or by calling (888) 447-3707 for assistance.