Scitscat MusicReviews of scitscat.com

Response from Scitscat Music· Aug 10, 2023

Again, we apologize. We ran out of an item that sells quickly, but at times it happens and in this case, we offered a brand new one for his wait. Instead, he sent this message and this bogus statement above or below ours. “I have headed an e-commerce team that does 100k transactions a month, and this not how "customer service" works. You sound as if you are doing me a favor by selling me something.” He stated that after we shipped, “at this point”,. Shopify is an active cart, feel free to do a google search, it’s in their terms of service which you agreed to, so not true. It happened at the moment it asked if you wanted to proceed. Sunday Night, I began writing up orders for the week’s shipments, we did not say it was shipped. We created a label to go to shipping, we have no way to print labels, package them and then ship on a Sunday. Also false. “Several days”, He reached out via email on Wednesday and I told him it had shipped erroneously, it was a mistake which we apologized and tried to fix. We offered a brand new unit instead of a used one, for the error with our apology. We apologize. That being said, to go this far against another company that’s small with a sledgehammer says a lot more about you than anyone else. Sorry but this new Amazon world where people do damage to others and treat them inappropriately or harshly for ego is sad.

Response from Scitscat Music· Dec 24, 2020

Hello Xan / Suneel Suresh, My name is Sean, I manage the Scitscat Music Website and Orders. Your Order, Order # 1272, was cancelled and blocked by Shopify, for the following reasons: Your Name, Address, Phone Number, Email Address, Credit Card details, are related to fraudulent orders observed in the past by the Shopify. This was NOT our decision, like we discussed with you multiple times on the phone and via email, this was a Shopify decision. You are upset with the wrong company. Unfortunately, I cannot attach photos to this reply, but you can read all about Shopify's Fraud Tracking System here - https://help.shopify.com/en/manual/payments/fraud-prevention. In terms of your Invoice you requested, we send all of our invoices through Shopify, through their Draft Order system. However, after sending to you 5 different times, we were notified by Shopify, that the Invoices are blocked because your account is FRAUDULENT. Your Account Information = Your Name, Address, Phone Number, Email Address, Credit Card Information is Flagged by Shopify to be Fraudulent. Why YOU are flagged as Fraudulent? No idea, that is not our decision, that is up to Shopify's Fraud Tracker. ALL orders and payments on our website are processed securely through Shopify Payments. We do not store credit card details nor have access to your credit card information, at all. Since Shopify is the Credit Card processor, all of that information is stored securely by them and only them. You purchased on 12/11/2020 at 11:35 PM EST, and your order was cancelled and refunded on 12/11/2020 at 2:34 PM EST. According to Shopify's Help Center here - https://help.shopify.com/en/manual/payments/shopify-payments/faq#how-long-do-i-have-to-issue-a-refund. It states: "How long does it take for my customer to get refunded? Approximately 5–10 business days. Although we submit any refund that you make to your customer's bank immediately, your customer's bank must still process the refund and apply it to their account. Processing time can vary between banks." Your refund was received back to you within 72-Business Hours/3-Days, according to Shopify's Order # 1272. You called regarding the Invoice not being received on December 15th, I spoke to you personally. I did hit resend multiple times on this Invoice, however, when you called back I was on the other line and you did NOT leave any voicemails or a call-back number, so I was unable to call you back, since your number was blocked. Without a voicemail or a message, we were unable to return your call. Again, all of your issues were completely false and defamatory. Your account is flagged as FRAUDULENT. Shopify blocked the invoice to you, because your account is FRAUDULENT. If you have ANY questions, or would like to see the Fraud Analysis Image, please feel free to email me: [email protected] I am happy to clear anything else up for you or for anyone else! Thank You, Sean Scitscat Music Sales Team www.scitscat.com (305) 595-3002