Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
63 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Schwan's is an online grocery store that offers food delivery to your home. Products range from ice cream and dessert to meats, dairy and recipes to match.
Schwan's (schwans.com) has 63 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
63 approved reviews, newest moderated first
We bought the old fashioned apple pie for years and it was a favorite of my friends and family. Well the last time I ordered they had changed to the classic Apple pie and everyone hated it. No one finished their peices. No need to order from Schwan’s anymore
By Lu
Scheduled a delivery for today 12-3:00pm, no delivery. It's now 9:08 pm in the evening, waited all day... no call, text or email from driver. Wasted day, it's very rude and unprofessional.
By Essa
found hard pieces of bone in bagel dog. absolutely stomach turning.
By Target S.
No problem with service or quality of food. After dealing with them for several years and qualifying for incentives and free delivery, they suddenly slipped in a $9.99 "service fee" without any notice they were changing their terms of service. Their representative was unable to explain why the addition was made or why notice was not given. Just "slipping a new fee onto the invoice" is shoddy business practice and, I believe, against the law.
By Nevadawin
I made my 1st and only order Food was absolutely horrible! Mac n cheese , terrible ! Angus beef burgers , terrible ! Onion rings , terrible ! So much food I ordered and it was terrible . Do not buy from this company, I called customer service and they offered a 20 dollar coupon! Haha. I replied. No thank you ! I will not order food from you again .
By Carol W.
They sent me the order instead of sending to my Friend Freddy in Pennsylvania. Told me they would resend it to Freddy and said they would not change me. They LIED, the charged me 49.00 the next day and sent Freddy 1/3 of the original order. STAY AWAY FROM THIS COMPANY, """" NO GOOD""""
By John Charles W.
This is the worst experience EVER! I received a text that they would ve at my house today between 12 and 3. So i leave work early so i can ve home to meet the driver. Then i get pushed back to 3 to 6. So still no delivery driver. Call back. Told definitely before 7pm he was in route and i am definitely on the route. Never showed, after all of these calls and guarantees, literally i was just being put off in hopes he would show up! Missed work, agents at customer service blatantly lie to you! Thanks for causing me to miss out on hours today with your lies. It may have cost me that money on my paycheck, but i just saved about 350 that was on my list to spend. You should have better capabilities than what you do or shall i say claim that you dont have! I will probably never order with you again after this experience and I would not recommend anyone else do either!
By Elizabeth P.
After ordering from Schwans.com for about two yrs now, I placed an order in March that never showed. They rescheduled and didn't show again. I then got an email that it had been delivered and they charged my card. After calling them they said they would deliver April 5th. Of course they didn't show up! I will never do business with them again. Requested full refund
By Paul
