Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
522 reviews
Schwank GrillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Schwank Grills (schwankgrills.com) has 522 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 33 reviews with 4 stars · Clear filters
We enjoy doing our steaks on your grill. It is simple and fast.
By Djena
Response from Schwank Grills· Sep 23, 2025
Hi Djena, thank you for your review! We’re so glad to hear you’ve been enjoying making steaks on the grill and that you’ve found it simple and fast to use. We love knowing it’s making mealtime both easy and delicious.
A shopping cart short cut would be helpful. Took a minute to figure out to go to the menu to check out.
By Eric K.
Response from Schwank Grills· Sep 23, 2025
Hi Eric, thank you for your feedback and for sharing your experience with our site. We’re glad to hear you made it through checkout, and we also appreciate your note about the cart shortcut, since then, we’ve made updates to the website, and a streamlined cart is now in place to make the process much easier. We’re happy you chose Schwank and hope you continue enjoying your grill!
Did you get it fixed yet? Fast fair support. Waiting for my grill to be repaired. Something is broke with element.
By customer
Response from Schwank Grills· Aug 29, 2022
Hi Kevin, our team has received the grill and are working on it now. You will get a tracking number in the next few days indicating that the grill is on it's way back to you!
ordering grill was easy, shipping was prompt except, was set to del. between 11:15 and 2:15, with a signature required, then from 12:15 to 4:15. Then by 7:00P.M. did not arrive until 7:30 pm NO signature was needed. waited all day to sign, IT WAS A WASTED DAY. THANKS UPS!! The grill arrived in good shape, in process of getting it going.
By lou
Response from Schwank Grills· Sep 23, 2025
Hi Lou, thank you for your review and for sharing your experience. We’re glad to hear that ordering was easy and that your grill arrived safely, though we’re sorry for the frustration with the delivery timing. While UPS scheduling is outside of our control, we know how disruptive that can be. Over time, we’ve worked to make shipping and delivery more reliable for our customers, and we’re happy to hear your grill arrived in good shape ready to enjoy!
Very good product but the grates get very dirty and are a pain to clean
By Sean B.
Response from Schwank Grills· Sep 23, 2025
Hi Sean, thank you for your review and for highlighting your experience with the grill. We’re glad to hear you’ve been enjoying the product, and we also understand your point about the grates. Since your post, we’ve added detailed FAQs and cleaning videos to our website to help make maintenance easier for our customers. We appreciate your feedback, as it helps us keep improving the overall ownership experience. Thank you again!
It cooks an amazing steak. I love a crusty sear and medium rare inside. The Schwank does require a little more clean up than a conventional grill. The grill shelf was hanging crooked. I called Andrew at Schwank and he sent a replacement at no charge. The customer service is excellent. Note: allow the propane to run for 10 seconds before engaging the igniter. So, great steaks, great grill, & great customer support.
By FRED T.
Response from Schwank Grills· Apr 18, 2022
Hi Fred, some of the issues you mentioned are not common and we can definitely provide you with some tips on how to fix them. Feel free to give us a call and we can help out!
Great grill but some improvements are needed: 1) When the cooking surface is pulled out the fats catcher needs to be in sync. 2) Stop using UPS. That’s just asking for trouble. Just go with FedEx. 3) Grill needs to be about 4” deeper so that food on the outer perimeter is cooked like the food in the interior. 4) Need a natural gas option. 5) The cooking surface needs to have a higher more perpendicular backer so food doesn’t slide off the back when using a spatula. 6) the left and right periphery interferes with items being cooked when the cooking surface area is being fully utilized. That’s all for now. The lack of flareups and food being cooked and carmelized are very big pluses. So much so that I bought a second one for our own usage!
By Steve B.
Response from Schwank Grills· Sep 23, 2025
Hi Steve, thank you for your thoughtful review and for sharing such detailed feedback. We’re glad to hear you enjoyed the grill enough to purchase a second one, and we also appreciate the suggestions you raised. Since your review, we’ve introduced updates including FedEx as a shipping option, both LP and NG models, and several design improvements from Gen 1 to Gen 2. Feedback like yours plays a big part in helping us improve, and we’re grateful you took the time to share your experience. Happy grilling!
The grill itself is great and very easy to set up and get started. Turning out some first rate steaks. Lost one star for the cover, as small a thing that that is, but for the price of the Bull the cover should be included. I ended up buying the cover and had a good experience with customer service resolving a shipping issue.
By JJ
Response from Schwank Grills· Sep 23, 2025
Hello, thank you for your review! We’re happy to hear the grill has been easy to set up and that you’re enjoying great results with your steaks. We appreciate your feedback on the cover, we understand how important those details are to our customers and have since shared this with our team. It’s also great to know our customer service team was able to assist you quickly with your shipping concern. Thank you again for sharing your experience and for being a valued customer! Happy grilling!
