Ease of placing the order
Ease of placing the order. I’m just anxious to get the grill and start using it.
By Lyndon Y.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
522 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Schwank Grills (schwankgrills.com) has 522 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 417 reviews with 5 stars · Clear filters
Ease of placing the order. I’m just anxious to get the grill and start using it.
By Lyndon Y.
They make a phenomenal grill that does what they advertise - make great food.
By Keith O.
very easy to navigate the website and quick to order.
By Jennifer H.
Got everything quickly and the instructions are easy.
By Kathy S.
Awesome customer service!!!
By Debbie M.
Appears to be a great product. Have been on the mailing list for almost 3 years. Finally made me an offer I could not refuse. Can't wait.
By Patrick K.
I was having trouble completing an online order. I called for assistance and an associate answered. I learned that it was actually after hours, but he saw the call and answered. He was very helpful and patiently helped me through the process (my computer was working very slowly). What an excellent employee! Thank you so much!
By Carole
Relentless Support - Support team was relentless in getting everything right. Replaced a misfunctional unit efficiently, got the new unit out immediately upon my return. Followed up and helped with a missing tray just as efficiently. Appreciated their efforts and consistent communication!!
By Paul S.