SCHUTZReviews of schutz-shoes.com

I always buy my girlfriend sandals from Schutz because she thinks they're cute, and I really have to agree, they fit her really well. I've had a little trouble with sizing here and there when I order, but their customer service is great to deal with. They never make it a headache to sort out an exchange. Definitely recommend it if you want to make your girlfriend happy.

I ordered the Caddy Lee heels from SCHUTZ Canada and paid $25 in shipping and $86 in duties, bringing the total to around $330. I was willing to take the risk because the shoes looked beautiful online — but do not trust their marketing photos. When the shoes arrived, they were damaged in multiple areas and appeared pre-worn, which is completely unacceptable at this price point. On top of that, they did not fit at all. I followed SCHUTZ’s explicit sizing advice to size down. I didn’t rely on guesswork — I double-checked with their live chat customer service, who also told me to size down. That guidance was flat-out wrong. The shoes were far too small. When I contacted customer service, they attempted to place the burden entirely on me — telling me I would be responsible for return shipping and that I had to absorb the original shipping and duties, despite the fact that: • the shoes arrived damaged • the sizing issue was caused by their incorrect advice • and the product failed basic quality control I work in retail, so I understand very clearly when a company is choosing to be unhelpful rather than unable to help. SCHUTZ did the absolute bare minimum, despite the issue being entirely of their own making. For Canadians especially: please don’t waste your time or your money. Between the misleading sizing guidance, poor quality control, and refusal to take responsibility, this was one of the worst customer experiences I’ve ever had. There are far better options that actually stand behind their products — Browns, Nine West, or Dolce Vita are much safer places to spend your money.

I loved my shoes and the customer support was top tier! Love it!!

Horrible experience! Order 4 pairs of shoes, I only received 2 pairs, one of the pairs I did not order. I was charger for all 4 and they wouldn't refund me for the ones not received nor would they refund me for the wrong item I sent back. I have now emailed them 5 times as of today. You can't call them and their chat system is absolutely worthless. Not to mention the product is barely average. Just stay away from their website. Don't bother, you will regret it. (order received 1/13/2026 and I'm still fighting for my refund)

If you purchase something from this company, be prepared to not get a response if there is a problem with your order. They sent me the wrong shoe, I have emailed them several times. Not even an acknowledgment has been sent to me. They will not take your return nor will they refund you. It seems this is an AI ran company programmed to never refund only give you store credit. They cannot be reported to the BBB because they are based out of Brazil. You’ve been warned. Update on my nightmare with this company. I returned the wrong shoes they sent me, over a month ago. They still refuse to refund my money and insist that I take a credit/gift card. I explained I no longer live in the country so I cannot use it and don’t want it. I had to open a case against them. I will never waste my money at Schultz. Still waiting for my money. It’s been months. PayPal denied my claim although I returned the shoes to Schutz, an all around circle of thieves. Now I don’t have the shoes I returned nor do I have my money. If you purchase from this company you will never see a dime of your money back. PayPal will side with advantageous sellers every time, even if they are in the wrong. I will also stop using PayPal to pay for online purchases.

Don’t do it! - Shame on me for not checking reviews first would have never been in this predicament! - I am now out money and boots - incredibly unhelpful - I requested names of mangers twice and not once was I offered correspondence with one - there are so may legit companies from where to invest you money - do not chose this one!

After initially having a difficult experience dealing with their customer service, Ana Reis, their supervisor stepped in. She helped resolve my issue to full satisfaction. I was offered the refund, we clarified the charges and other than the shipping cost, everything was refunded as agreed. It took a lot of back and forth but we finally got there. The company tried hard to make sure I was satisfied and sent follow ups to ensure everything was correctly processed. Thank you Schutz.

The experience was absolutely amazing despite the language barrier. I was in the store on 13/11/25 and I would like to urgently get a receipt for the purchase i made for 3, 405. I was assisted by Luiza Nemitz.